Restaurant Copihue

We had no problems at all with this hotel and enjoyed our stay. It is right in the centre of the little town, making it easy to look around, browse the Saturday market, find shops etc. We were met on our arrival by the proprietor, who explained the car park, after hours access, and gave us helpful advice. Our room was fairly basic but clean and comfortable and very warm. A cold buffet breakfast was served in the dining room and was fresh and varied. We did not see the pool as it was November! A good centre to stay.

This hotel is suffering from the weight of the years. Very noisy sanitary evacuation and bathroom. Old-fashioned decoration. Minimalist breakfast, the tables are not set. You take your tray like in the canteen.

Je suis arrivée à l’hôtel le dimanche 13 octobre à 17h00 et l’hôtel était fermé. J’ai alors téléphoné tout de suite à l’hôtel et je suis tombée sur un répondeur sur lequel j’ai laissé un message que j’étais devant l’hôtel fermé. J’ai du trouver en urgence un autre hébergement pour la nuit.
A 22h42 l’hôtel a essayé de me joindre mais je dormais déjà car j’étais épuisée.
Lundi 14 octobre je suis arrivée à l’hôtel a 9h00 et l’hôtel était ouvert. J’ai parlé avec une dame dans l’hôtel qui a refusé de me rembourser la nuitée alors que je n’ai pas dormi à l’hôtel. Je trouve cela absolument scandaleux et souhaite être remboursée pour cette nuitée que j’ai payée en avance via Booking.com.

Mirella Vogel

Arrived at 1:00 p.m., request had been made to have a check-in one hour before. Discovery of a beautiful room, No. 4, but cold, no heating, I inquire, the management is attached to it but I am told that it takes time to heat such a building...? I drove for several hours, I take a shower, two bad surprises: the towel warmer is connected to the heating system, it will remain cold, too, from the first jets; the water does not drain from the shower basin. The drain is very blocked, nothing to do to remedy it, remove the grid from the floor, cause a depression with the toilet flush, right next to it, nothing works. I can't even rinse off the soap I have on my body, the water starts to overflow onto the bathroom floor. Responsible, I stop the shower before the passage leading to the room is also flooded. I dry myself or rather unsoap myself with a cold towel. I have an appointment with my ex-wife around 3:30 p.m., who joins me to talk about our boy in difficulty, she is cold, she has to keep her coat on for a good part of the afternoon? At 7:30 p.m. when I go to the restaurant the heating is just starting to arrive!! The next day at 7:00 a.m. at breakfast I remind the person in charge of my troubles, the same one who had received me the day before and who had given me the reasons for the lack of heating, I also remind them that the shower has indeed been blocked, she passes the message on to management she tells me. Ten o'clock is the departure time, I go to the reception where the owner has prepared the bill for me: room €110 + 1.10 tourist tax, breakfast: €14, dinner: €60...total...185.10 euros. There I ask the owner if she has been informed of my various concerns, with a slight murmur and pursed lips she nods an inaudible yes and hands me the bill?...I pay, I leave.... It is not possible that a hotel manager does not hear the complaints of his customers and does not react especially in this case where comfort has not been respected given the price asked....?

The hotel could do with a little remodeling. Nice swimming pool but lacks a changing room... air conditioning would be appreciated in this region!

Friendly and welcoming . Hotel very tired and price amongst most expensive Logis we have stayed in. Photo on Logis site misleading.

Very nice stay

Very helpful reception and ambiance

Very warm welcome and very attentive staff

As with the previous two Logis Hotels, a first class location, right in the centre of town. Just walk out of the front door and you are there!

Warm and friendly welcome. Comfortable room. A little disappointed with the service of the restaurant.

Very friendly welcome. Go out of their way to make your stay enjoyable....and they succeed!!

Very good reception very clean establishment very pleasant person .... we will come back

Very good stage on the route of the a Flow Vélo