Questions about the ETIK loyalty programme
Benefits and conditions of the ETIK loyalty programme
I would like to know what the benefits of the loyalty programme are
I would like to know if the loyalty programme applies to all booking
ETIK loyalty account
I want to create an ETIK account, what do I do?
I can't connect, what can I do?
I forgot my password, how do I retrieve it?
To reset your password, go to your "My account" area and click on "Forgot your password". Enter the email address you gave when you registered to reset your password.
I want to change my email address, what do I do?
I have an ETIK account, do I need a physical loyalty card?
ETIK loyalty card
I would like to obtain an ETIK loyalty card
I got a physical loyalty card, what should I do?
I have an O'Logis loyalty card, what should I do?
I have several loyalty cards, how do I get my loyalty pot back?
If you have more than one loyalty card and wish to recover your points/euros, please contact the booking Centre via this form.
My card did not work at the hotel, what should I do?
Loyalty pot and Euro Credits
How can I accumulate euros for each of my stays and meals?
Present your physical or dematerialised card at the end of your stay or meal, the loyalty pot is only awarded on presentation of the loyalty card. You will be able to find the balance of your loyalty pot in your "My Account" space 24 hours after your departure.
When will I see my euro credits following my stay?
I have made stays before my registration, can I accumulate euros?
Only expenses incurred after your registration date will be eligible for the ETIK Loyalty pot.
I have a new loyalty account, can I credit the euros from my previous stays?
I forgot to show my ETIK loyalty card, can I earn euros?
To obtain your euros you can contact the hotel or our customer service via this form.
I want to know how much money I have in my loyalty pot, how do I do that?
Log in to your "My account" space, from the "My situation" section you will have the balance of your loyalty pot.
I would like to know the expiry date of my loyalty pot.
From your account "My account" under the heading "My loyalty pot", you will have a summary table showing the next expiry dates of your cheques.
How long do I have to get my euro credits?
Which means of payment are eligible for the euro credit?
My points/euros will expire, how do I keep them?
If your points/euros are about to expire, please contact Customer Service by email via this form.
Loyalty cheques
I want to access my €15 loyalty voucher(s). How do I do this?
Your kitty must have been credited for 24 hours and have reached €15 in order for a loyalty voucher to be automatically created and visible in your account.
From your "My account" area, go to the "My vouchers" section where you can print or download your vouchers.
Example: a customer stays in a hotel ; at the same time paying for his stay, he presents his ETIK loyalty card on a Monday morning at 9am. Thanks to his stay, he will reach the €15, precisely 24 hours later on Tuesday at 9am. The loyalty voucher will be automatically created and available on Wednesday.
I have loyalty vouchers, where and how can I use them?
Present your loyalty vouchers when paying the bill. Remember to check that the hotel belongs to one of the following brands: Logis Hôtels, Cit'Hôtel, Singuliers, Demeures & Châteaux, Urban Style and Auberge de pays. Don't forget that you can also use your vouchers for restaurants and takeaways.
I paid for my stay or bill in full with my cheques, do I accumulate euros?
If you pay for your entire restaurant booking or bill with your ETIK loyalty vouchers, you will earn euros in the same way as if you had paid without your vouchers.
I would like to know the validity date of my loyalty voucher
To know the validity date of your loyalty voucher, go to "My account" or on the Logis Hotels application in the "Loyalty vouchers" section and you will find the expiry date of your vouchers.
I would like to know the validity date of my loyalty pot.
To find out when your pot is valid, go to "My account" or the Logis Hotels application. There you will find the amount and expiry date of the accumulated euros.