Terms & conditions of sale
The general terms of sale and the special conditions constitute a whole which is an integral part of the sale contract, and which must be accepted as a whole before conclusion of any sale. The reservation request entails acceptance of the present terms of sale and complete and unqualified acceptance of their provisions..
Terms of sale Logis Reservations Office for the General Public
Preambule
The ‘Fédération Internationale des Logis' (FIL) is an Association under the 1901 law, gathering 2200 independent restaurant-hotels in Europe . The Logis Booking Centre, Logis International Services, is a subsidiary company of the FIL. It places at the disposal of the customers private individuals and professionals an online Booking Centre. The reservations can also be taken by telephone through the following number: + 33.1.45.84 .83.84.
The reserved stays are in room only, room and breakfast or in half-board.
Bookings are made on line. For a few hotels that show the mention "Subject to confirmation" : Your booking is not confirmed, we are awaiting the response from the hotel. As a general rule, confirmation occurs within 24 hours.
1 -General terms of sale (GTS)
1-1 - Application
The present GTS apply to the sale transactions concluded by the Logis Reservations Office with individual guests.
1-2 – Status
Every guest of the Logis International Services Reservations Office acknowledges his status for contracting, that is, being of legal age and not being subject to guardianship or trusteeship.
1-3 – Price
Prices are indicated in Euros. VAT is always included.
Prices indicated only include those services mentioned in the booking.
In addition to the price indicated at the time of booking, invoices will include additional services provided by the hotel during your stay and, where applicable, the accommodation tax.
Prices applied are those applicable on the date of booking. All hoteliers are independent professionals and are entitled to adjust and amend prices at any time. Consequently, the price seen on the Logis website is only valid for those orders placed during the time said price is displayed.
Only the price indicated in the booking confirmation is legally binding. All other prices indicated on the logishotels.com website are for information purposes only and are subject to change at any time under the sole responsibility of the hoteliers.
"Best price guarantee" mention : After having booked an establishment on logishotels.com, and within a maximum period of 24 hours, the price difference may be reimbursed if the price displayed at another e-distributor (e.g.: Booking, Hotels.com, Expedia, Trivago, etc.), for the same establishment, on the same date and under strictly identical stay conditions (same room, same time period, same options, etc.) is lower. It will be the customer's responsibility to provide proof of this lower price. If the price applied on the Logishotels website is equal or lower, the reimbursement cannot take place.
1-4 - Payment procedures
Payment for all of the services is to be made, at the time of the stay, directly to the hotel-keeper.
"Book now, Pay later" : outside of the hotel's particular conditions, payment for your booking will only be taken during your stay.
Your bank details on the site are not for payment. Instead they are used as a guarantee in the event of cancellation.
1-5 – Force majeure
Force majeure means any event beyond the parties' control that is both unpredictable and insurmountable, and prevents either the guest or the Logis Reservations Office or the hotel-keeper from satisfying all or part of the obligations laid down in the Contract. This applies particularly to cases of strike, insurrection, riot, or prohibitions issued by the governmental or public authorities. It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for continuation of the trip, following the event of force majeure.
1-6 – Complaints
Any complaint must be filed with the hotel-keeper before being forwarded to the quality follow-up department of the Logis Reservations Office; this must be done within a period of thirty days starting with the date of the stay.
1-7 – Liability
The hotel-keeper alone is liable for the safety and security of persons and property within the establishments. In case of an event affecting the guest's person or property (e.g. theft, fire, etc.) during a stay, the Logis Reservations Office may not be held liable, since the Logis hotel-keepers are independent hotel-keepers bearing their own civil and criminal liability.
The hotel owner is responsible for taking all the necessary security measures and guarantees for accommodating the guests at the property and for duly complying with the hotel’s activity. Logis will not be held responsible for any lack of compliance from the hotel owner.
1-8 – Personal Data
Your personal data are processed by the Logis Services concerned (Fédération Internationale des Logis and Logis Reservations Office) and to the hoteliers concerned by the reservation request.
When you use our site (https://www.logishotels.com/fr), we are committed to ensuring the confidentiality of the information you transmit to us and to protecting your privacy. This information is necessary for the smooth running and follow-up of reservations. When you make a reservation, we need to know your first name, last name, e-mail and cell phone number for the follow-up of your requests. This data allows us to process these reservations in accordance with your requirements and to inform you of the status of your reservations.
Your data is collected with your consent to allow us to keep you informed of news, offers and promotions developed by our services. They will be kept for a maximum of 3 years after your last response to our requests. The legal basis for this processing is your consent. You may withdraw your consent at any time, without prejudice to the lawfulness of the processing carried out prior to such withdrawal.
In accordance with the General Regulations on Data Protection n°2016/679 of April 27, 2016, you have the right to ask the Logis Reservations Office for access, rectification, portability and/or deletion of your personal data, as well as to limit and oppose the processing of such data. You also have the right to file a complaint with the CNIL https://www.cnil.fr/.
In order to exercise your rights with the Logis Reservations Office, you can send a letter to the Logis International Services Reservation Center: 83, avenue d'Italie, 75013 - Paris or send an email to the address
For your perfect information, Logis Hotels has appointed a Data Protection Officer (DPO), who can be reached at the following e-mail address:
1-9 - Applicable law
Any disputes, complaints or litigation relating to the procedures for reservation of a short break or of a hotel room are subject to French law.
2 - Special conditions
In the absence of reservation and cancellation conditions specific to certain establishments (communicated to the guest at the time of the reservation), the following special conditions shall be applied.
2-1 – Reservation conditions
The price of the room is calculated on a basis of 2 persons. Half-board rates are given per day and per person on a basis of 2 persons per room. They include: the room, breakfast, lunch or dinner (per person/day).
Some services may be subject to a supplement, such as cots, parking spaces or pets.
To guarantee his reservation, the guest is requested to provide his bank card number, the transmission being secure. The reservation becomes firm and final only as of the time of receipt of the confirmation addressed to the guest by the reservations office.
Payment in full of the stay is to be made directly to the hotel-keeper
The guest is requested to plan his arrival at the hotel before 6 p.m. , and to inform the hotel-keeper in case of a later arrival.
2-2 – Modification of a reservation
Any request for modification of a reservation must be made to the Logis International Services Reservations Office by telephone on 01.45.84.83.84, Monday to Friday, from 9 a .m. to 7 p.m. , and on Saturday from 9 a .m. to 5 p.m. , or by e-mail sent to:
The reservation modification does not become firm and final until receipt of the confirmation by the Logis International Services Reservations Office.
Requests for modifications may entail, in some cases, application of the cancellation conditions.
In case of an event of force majeure or because of exceptional circumstances, the hotel reserves the right to accommodate the guests in a nearby hotel of equivalent category, without any price modification.
2-3 – Cancellation conditions
"Free Booking and Cancellation" mention : canceling your booking is free at the latest 2 days before the check-in date (48 hours). However, booking and cancellation conditions specific to certain establishments (communicated to the customer during booking) may be applied.
In case of cancellation less than 2 days before the scheduled arrival, a charge will be made for 1 night.
To cancel a reservation, the guest is asked to use this Logis site: www.logishotels.com and to click on: Modify a reservation.
The reservation cancellation becomes effective as of the time of receipt of an e-mail from Logis International Services Reservation Office confirming the cancellation.
Failing this, the guest may contact the reservations office directly on 01.45.84.83.84, or by e-mail at
Outside those times, the guest will have to contact the hotel directly.
The date of receipt of the cancellation request (by e-mail, post, telephone or fax) is the date adopted for the cancellation.
- In case the guest fails to appear at the hotel and in the absence of cancellation, the total amount of the reservation will be charged.
2-4 – Liability
The hotels and their owners are legally and financially independent of the Logis International Services Reservations Office.
The information published on the Internet site www.logishotels.com (e.g. photographs, descriptions, services , prices etc.) are the sole responsibility of the hotel-keepers, and the Logis International Services Reservations Office may not be held liable for errors or inaccuracies appearing in such information supplied to it by the hotel-keepers.
The present terms of sale are subject to French law and to the jurisdiction of the courts of Paris .
2-5 - Cancellation
Regarding the provision of accommodation services offered by the Logis establishments, in accordance with the provisions of article L.121-28 of the French Consumer Code, no right to cancel may be exercised by the customer.
2.6 - Cancellation insurance
The guest has the option of taking out cancellation insurance with SafeBooking/ Gritchen. This option is proposed to him/her during the booking process, and the insurance can be taken out up to 48 hours after its completion at this website https://www.souscription.safebooking.com/en/logis/
The customer is only considered to be insured with our partner Safebooking-Gritchen when the insurance amount has been paid in full. If the customer does not pay the insurance amount in full, the customer is not covered.
The terms and conditions of subscription and guarantee can be consulted onthis link for the cancellation - interruption of stay insurance and on this link for the subscription to a guarantee covering in addition the snow extension.
For all claims, you can contact the Gritchen claims department based in Bourges, France at the email address
3 - Mediation :
Pursuant to the Decree of 30 October 2015 pertaining to mediation of consumer disputes, the details of the Travel and Tourism Mediator are as follows:
Médiation Tourisme Voyage
BP 80303
75823 PARIS CEDEX 17
FRANCE
Website : www.mtv.travel
Central Reservation
Logis International Services
83 avenue d' Italie – 75013 PARIS
Tel. :(33) 1.45.84.83.84
Fax. :(33) 1.44.24.04.59
Tél : +33.1.45.84.83.84
Fax : +33.1.44.24.04.59
Logis International Services
IMMATRICULATION : IM075120063
GARANT : BANQUE POPULAIRE RIVES DE PARIS, 76-78 AVENUE DE France, 75013 PARIS, France
ASSUREUR : ALLIANZ IARD, 87 RUE DE RICHELIEU, 75002 PARIS, FRANCE
Fédération Internationale des Logis
83 avenue d' Italie
F – 75013 Paris
Tel : +33.1.45.84.70.00
Terms and conditions of use of the ETIK Loyalty Programme
1. FEATURES AND OPERATION OF THE PROGRAMME
The ETIK Loyalty Program (the "Program") is offered by the Logis Hôtels Group (the "Manager"). It is open to members of the Logis Hôtels Group (including the brands Singuliers Hôtels, Teritoria, Demeures & Châteaux, Logis Hôtels, Cit’Hotel, Urban Style, and Auberge de Pays). The loyalty balance is credited by the establishment at the end of the Member’s stay, when the Member presents their virtual loyalty card or card number.
2. ESTABLISHMENTS PARTICIPATING IN THE PROGRAMME
All Logis Hôtels Group establishments www.logishotels.com/en/etik-votre-programme-de-fidelite/teritoria-etik are eligible for ETIK cashback. If an establishment leaves the Logis Hôtels Group after booking but before the stay, the Member will not earn any loyalty rewards, and special offers will no longer be valid after the date the establishment leaves the network, even if the booking was made before that date. In all other cases, if a Member is wrongly denied a loyalty balance credit or a membership benefit, the Logis Hôtels Group’s liability will be limited to correctly recording the balance on their account, via a request on the website www.logishotels.com/en/ or by emailing
3. PROGRAMME MEMBERSHIP
3.1. CONDITIONS OF MEMBERSHIP
All individuals of legal age, as defined by the law of the Member’s country, and/or with legal capacity to contract, may participate. Minors cannot participate in the Program. Membership in the Program is free, and the card is strictly personal; it cannot be sold or lent. It is not a means of payment. Each card includes the Member’s individual identification number. Each Member may hold only one loyalty card. The Member must not share their card number or password with anyone. They are responsible for all operations on their account. Having an individual email address and a mobile phone number is essential to join the ETIK Program. The same email address cannot be used for two Members. Program Members accept that the Program may be modified, in whole or in part, at any time and without notice. They can view the changes by consulting the website www.logishotels.com/en/
3.2. MEMBERSHIP PROCEDURES
3.2.1. In Logis establishments
The Customer can join the ETIK Program during their visit to a Logis Hôtels Group establishment. The operator will provide them with a virtual card number, which the Member must activate by creating an account on the website www.logishotels.com/en/. After receiving an activation email, they can activate their account and benefit from all Program services: access to various features on the logishotels.com website (account consultation, balances, vouchers obtained, bookings associated with the ETIK account). The new Member can log in at any time on the website www.logishotels.com/en/ or via the Logis Hôtels mobile app (available on iOS and Android).
3.2.2. On the website
Membership in the ETIK Program can also be completed via a membership form available on the website www.logishotels.com/en/create-account. After registration, the Member receives a confirmation email with a virtual card number related to the details provided during membership. This virtual card number allows them to immediately benefit from all ETIK Program services. If the Member encounters issues while creating their account, they can contact customer service at
4. RECEIPT AND USE OF THE LOYALTY CARD
The virtual card (the number) is provided to the Member during a visit to the establishment or via the "My Account" section on the logishotels.com website or the Logis Hôtels mobile app if the customer registered themselves. To benefit from its advantages, the Member must have activated their account on the website www.logishotels.com/en/create-account. Compliance with these provisions is a condition for granting Program benefits. The Member’s commitments or rules to follow:
- Present their virtual card or account number upon arrival or departure from the establishment,
- Not lend or transfer their card to a third party,
- Not commit or attempt to commit fraud to obtain balances,
- In case of loss or theft: the Member can inform the Program Manager using the "Contact" section on the website www.logishotels.com/en/.
5. TERMS & CONDITIONS OF TERMINATION
5.1. AT THE MEMBER’S INITIATIVE
The Member can decide at any time to leave the ETIK Program. This termination implies complete withdrawal from the Program and the definitive end of any relationship between the Program and the Member. The Member can proceed with this termination on the website www.logishotels.com/en/ or by sending an email to customer service at
5.2. AT THE INITIATIVE OF THE PROGRAMME ADMINISTRATOR
Any use of the ETIK virtual card (Program) contrary to these general conditions may result in the immediate cancellation of the card, its benefits, the closure of the account, and the deletion of all accumulated ETIK balances, without any compensation being claimable by the Member. The Logis Hôtels Group reserves the right to close a Member’s account in case of non-compliance with the commitments of Article 4. Amounts not allowing the acquisition of a loyalty voucher will be permanently deleted. The deletion of the Member’s personal data from the databases will be effective within two months from the date of Program termination. If the Program is terminated by the Manager for any reason other than misuse by the Member, the latter will have a period of 2 months from the official closure date of the Program to download their generated loyalty vouchers. Amounts not allowing the acquisition of a loyalty voucher will be permanently deleted. The deletion of the Member’s personal data from the databases will be effective within two months from the date of Program termination.
6. ACCUMULATION OF ETIK BALANCES
The ETIK balance cannot be transferred to another Member. The ETIK balance has no monetary value, and no cash can be given for a lost or unused loyalty balance.
6.1. ACCUMULATION RULES IN LOGIS HOTELS GROUP ESTABLISHMENTS
ETIK Program Members earn balances on accommodation-only, accommodation and catering, and catering-only services.
- For accommodation or accommodation and catering services, the Member accumulates 5.5% of the amount spent in euros.
- For accommodation-only services, the Member accumulates 5.5% of the amount spent in euros.
- For restaurant services from €20.01 per person, the Member accumulates 2.2% of the amount spent.
- For restaurant services up to €20.00 per person, the Member accumulates 1.1% of the amount spent. The balance is immediately credited to the customer’s account and becomes effective 24 hours after acquisition. An email is automatically sent each time a balance is obtained. The Member can accumulate euros and use an ETIK voucher at the same time and for the same stay.
6.2. CONVERSION AND ROUNDING OFF
6.2.1. Rounding off calculation
Only whole numbers of percentages spent can be credited. If the conversion rate of euros spent results in a decimal number of percentages, the number of percentages credited by the Logis Hôtels Group will be the immediately lower whole number if the decimal is less than 5, and the immediately higher whole number if the decimal is equal to or greater than 5. For example:
- €280.40 spent will entitle the Member to a credit of €15.43 ETIK.
- €280.80 spent will entitle the Member to a credit of €15.45 ETIK. *For a rate of 5.5% of the amount spent.
6.3. VALIDITY OF BALANCES
The ETIK balance is valid for 12 months from the end of the quarter, meaning a validity period of between 12 and 15 months depending on the date the balance was issued. For example, the balance accumulated in January 2025 is valid until March 31, 2026 (15 months), and the balance accumulated in February 2025 is also valid until March 2026 (14 months).
6.4. ETIK BALANCE EARNINGS
A loyalty balance credit can only be made to the virtual card of the Member who paid for the stay at the hotel or restaurant.
6.4.1. Eligible services
- Accommodation
- Accommodation/restaurant
- Restaurant
6.4.2. Eligible prices
Individual customer rates for hotels and restaurants, including breakfast rates, evening rates, promotions, half-board, or packages*.
*Packages including a service operated by a third party, such as Wellness & Spa and Golf packages, are not eligible.
- Gift boxes and vouchers,
- Group or negotiated rates (seminars, banquets, weddings, non-exhaustive list).
6.4.3. Eligible Sales Channels
Eligible bookings:
- Bookings on the websites of hotels and restaurants, on logishotels.com, its mobile app, and the websites of Logis Hôtels Group brands,
- By phone with hotels and restaurants or via the Logis Hôtels Group customer service representing all its brands. Bookings made through third parties are not eligible: online travel agencies (Booking.com, Expedia, Hotels.com, etc.), gift voucher companies, tour operators, and travel agencies.
6.4.3. Eligible Payments
Stays or meals paid for in whole or in part with Logis Hôtels gift cards, subject to eligible channels and rates, allow for credit in euros.
Stays or meals paid for with Teritoria gift cards are not eligible.
7. ETIK LOYALTY VOUCHERS
From €15 in the balance, the Member automatically receives one or more vouchers worth €15 via an email allowing them to download their loyalty voucher(s). The Member finds all their available vouchers in their ETIK account. ETIK loyalty vouchers are electronic vouchers, downloadable or printable from the website www.logishotels.com/en/ on the Member’s account or via www.logishotels.com/en/etik-your-loyalty-program/teritoria-etik without day restrictions, until the expiry date (1 year from the date of creation) and subject to the provisions of Article 2.
7.1. Use of ETIK Loyalty Vouchers
Each time a usable €15 threshold is accumulated in their account, the Member automatically receives a link allowing them to download their loyalty voucher(s). ETIK loyalty vouchers are electronic or printable vouchers from the website www.logishotels.com/en/ or via the Logis Hôtels mobile app. They can be used to pay in full or in part for services provided in one of the Logis Hotels Group establishments and in the selection of Teritoria houses accessible via the link www.logishotels.com/en/etik-your-loyalty-program/teritoria-etik Outside the euro zone, the exchange rate used will be the one applied by the establishment at the time of departure. ETIK loyalty vouchers are transferable and non-nominative. Payment with an ETIK loyalty voucher must be made at the establishment. The voucher number presented for payment will no longer be valid and cannot be reused by the Member. Multiple ETIK loyalty vouchers can be used to pay for the same service, and it is possible to supplement the voucher value with any other payment method accepted by the establishment. ETIK loyalty vouchers cannot be replaced, refunded, or re-credited to the ETIK loyalty balance in case of loss, theft, damage, or expiry. No change can be given on a loyalty voucher. The Member can use a loyalty voucher and accumulate euros at the same time for the same stay.
7.2. Validity of ETIK Loyalty Vouchers
ETIK loyalty vouchers are valid for 12 months (validity date indicated on the voucher). To be valid, the use of the voucher in electronic format, paper format, or by simply presenting its number as a means of payment must be made before the expiry date of the voucher at the establishment.
8. ERRORS AND RETROSPECTIVE CLAIMS
CLAIM TO THE LOGIS HOTELS GROUP: If the Member notices that an ETIK balance has not been correctly credited, they can request a correction of their balance under the following conditions: they have a period of two (2) months following their stay (departure date as proof) to submit a request via the website www.logishotels.com/en/ or by email to
9. PROGRAMME COMMUNICATIONS
The Member can find all information related to their membership in the ETIK Program on the website wwww.logishotels.com/en/footer/terms-conditions-of-sale.
10. PERSONAL DATA
The collected data is processed by the Logis Hôtels Group as part of the membership and management of the Loyalty Program, as well as the management of claims and the sending of information and communications, which represents a legitimate interest for the group. Within the framework of the Loyalty Program, the purpose of processing the collected personal data corresponds to the execution of the service provided.
This purpose may also include the implementation of statistics on customer attendance at establishments (anonymized) and the sending of promotional offers. In accordance with the provisions of the amended law of January 6, 1978, and Regulation (EU) 2016/679 of the European Parliament on the protection of personal data (GDPR), each Program Member has the right to access, rectify, limit, and delete data concerning them, as well as the right to object, for legitimate reasons, to the processing of personal data concerning them and the right to object to prospecting, particularly for commercial purposes.
The exercise of the Member’s right to delete data during the Program will result in the termination of the Program as per Article 5.1 of these terms. These rights can be exercised by a simple written request to
We invite you to review the rules regarding data retention periods, available by clicking on the following link: www.logishotels.com/en/footer/personal-information . Any membership in the Program implies unconditional acceptance of these general terms by the Members. In case of a dispute between a Member and the Logis Hôtels Group, the parties undertake to seek an amicable settlement as a priority. FRENCH LAW IS THE ONLY APPLICABLE LAW. Any dispute or disagreement arising within the framework of these terms that cannot be resolved amicably between the parties will be submitted to the competent courts of Paris. The most recent version of these General Terms of Use of the ETIK Program is available on the website www.logishotels.com/en/ and replaces all previous versions.