Cit'Hotel des Messageries

My wife and I have stayed at Cit'Hotel Messageries in Saintes 4 times in the past year, for over 4 weeks of total days. It and a place in Lugano are our favorites. Great friendly, efficient staff, great breakfast, clean and well-appointed. Stay here...and Saintes is great...

A beautiful hotel in the historic center, with superb decor and comfortable rooms. A warm welcome awaits you; I highly recommend this place.

Very nice hotel, very nice welcome

Very well located hotel in the heart of the city with plenty of restaurants around. Small suggestion - Offer a bottle of water to your customers.

Comfortable hotel and friendly staff.

Great staff, location and overall facilities so I’m sure we’ll return

Excellent location for a visit to Saintes.private garage parking. Walking distance of sites,shops and restaurants.
Very clean spacious room

I didn't know the city of Saintes which I discovered was a very good stopover, and I will probably return to this hotel. Best regards

Perfect in the old center

We enjoyed our stay, we had booked with you independently, l had called & requested garage parking however on the day we arrived Monday 15th July in the afternoon there was no spaces in your car park we had to use public parking as suggested by the receptionist at Blois d'amour, we were disappointed as had a lot of luggage we would have preferred garage parking for safety reasons.

The hotel has a very nice location, however it was the breakfast that amazed us. The person in charge does not change the cutlery and paper placemats after each breakfast, and puts the crumbs on the floor with a napkin. Imagine the hygiene behind it.... The price of breakfast at 12 euros when you arrive there are two pastries left and the grapefruit juice has a funny taste, almost gassy, not great, there is no point in adding grapefruit juice. poor quality bottled fruit in small fountains. (it's limited). The tables are very low and also not very comfortable.

Very nice hotel in the city center. Charming place and pretty decoration. Lack of parking space.

Friendly welcome and easy, secure parking.

Room out of style, big stain on the sofa, carpet on the floor, 15 minutes to get hot water. Needs a very big refresh

Superb service, excellent facilities. Good for wheelchair user

A comfortable city centre hotel.

Lovely hotel in centre of town but very quiet and peaceful. Secure parking was a bonus. Very comfortable room, friendly and helpful staff. We really liked it here and have already booked to stay again on our return journey

This is a typical example of a bad experience which pushes the customer to no longer return to this establishment and even less to Logis. I booked an evening stopover on the hotel website last December 2023 for the night of January 15 to 16. I telephone the hotel during the day of Monday January 15, 2024 to cancel my reservation because I have an unforeseen event preventing me from honoring my reservation. The answering machine tells me that the hotel was closed for the holidays and will not open again until January 15th. This establishment debited my account for the amount of the evening stopover despite my telephone cancellation. Having the habit of frequenting this establishment and being rather very satisfied, I am calling today February 15, 2024 to try to find an arrangement by explaining the situation. The lady tells me that I have to cancel 48 hours in advance whereas in this case, it is an imponderable, by definition, 48 hours in advance, we are not informed!!! In addition, 48 hours before, the hotel being closed due to holidays, it is very likely that in the case of a respected cancellation, they would probably not have taken this into account either due to closure. This method is very dishonest and scam-worthy. The customer must pay no matter what. So at Logis, we no longer take into account last minute problems that could happen to anyone? At Logis, even a long-time customer like me must be considered borderline incompetent for not having respected the operating process. As a salesperson, I hear these days a communication in the media concerning your brand, you should quickly review your values with regard to your historical customers, your methods which are not worthy of the hotel industry. Other brands than yours practice approximately the same cancellation procedures, for former customers, we always find an arrangement! Obviously not at your place and even less in this establishment precisely. I will obviously not come back.

Hotel very well located. Tastefully decorated and comfortable rooms. Appreciable after a day of work. Only problem. You have to run the shower water for a long time to get it hot. I tried one of the partner restaurants for the evening stopover: ordinary... too bad!

Excellent hotel.

Very well designed hotel room
Staff very friendly and helpful.
Breakfast very good
Good value for money . Hotel right in pedestrian area with charged covered garage

Very nice home. We appreciated the secure parking. The room was fine, but just 2 minor criticisms: the TV is badly placed (room 19), and it's a shame to put carpet, which is less hygienic than parquet. Otherwise perfect.

A very nicely designed hotel in the middle of the old town with a good breakfast.

The breakfast could be richer, otherwise great hotel, great location, very friendly service

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