Restaurant Régina

Very warm welcome; quality catering service!

Well located and equipped hotel. The pool area is a real plus, which we took full advantage of. Disappointment with the breakfast: for 14 euros, we expected more choice and fresh products.

Well situated vintage boutique hotel
Lovely dining experience
English owner surly

Few people in this late September period. A hotel in its original state, and rooms a little aging. Little hot water in the shower, a simple breakfast buffet, with fresh products at room temperature.

The receptionist, an American lady, quite the rudest person we have ever met working in a hotel. No warm greeting here, instead 'are you having breakfast tomorrow' - No we replied. 'Well how about the next day?' We'll have to think about it we replied. 'We have to defrost the bread by 5pm so let me know before then.' We couldn't believe what we were hearing. We declined breakfast. We asked about the parking and were given the code to take the car through the barrier. No interaction with this woman during our two day stay; stony faced throughout. On leaving a 20 euro bill for parking appears. Now she tells us it's the parking at the front of the hotel that's free! No mention about this when we asked about parking on arrival. As others have said 'tricked' into paying this sum. She's American, we are English yet she chooses to speak in fast french in our interactions.Hotel is tired throughout, bathroom was pitiful, room more one star than three. Not worthy of the Logis name.

Disappointed. Very small bathroom, no space for our things, a shower curtain would be welcome, lukewarm water, and overall in the room 19 degrees. We were cold. A second chair in the room is better. In short, we do not recommend.

Very quiet, nice swimming pool and spa. Excellent meal.

Disappointing welcome (no one at reception when we arrived at 7:15 p.m.). We could have excused the situation, but the arrogant attitude of the manager during the meal taken at the restaurant confirms the first impression. Otherwise, good service in terms of the room and breakfast.

Lack of courtesy and professionalism from the manager and his employee. Lack of respect for his guests. Lack of flexibility and listening.

Our room, located in the attic with roof frame, does not match the description when booking. It would need renovation, especially the bathroom; the services do not meet the standards of a 3-star hotel. The reception from the manager was rather frosty, fortunately the staff was pleasant.

Peu (pas) d'eau chaude le matin, pas de rideau de douche, tête de lit non fixée, chambre très spartiate, petit déjeuner peu diversifié (un matin, le jambon et le fromage avaient été oubliés au frigo, il a fallu les solliciter). Piscine trop froide pour en profiter. Bon emplacement. Rapport qualité/prix décevant (trop cher)

Beautiful room and excellent daily menu

No hot water, mistake on the bill, staff not really smiling, the only positive point is the swimming pool.

Always a very pleasant stopover

Owners not gracious the impression of disturbing them the boss sees us neither hello nor shit

Not a warm welcome, dated room..correct catering but oddly fair with daily menu highly recommended despite it being peak season!!!

Closed private parking, large room, friendly boss, elevator, and best of all, swimming pool and jacuzzi which we took advantage of as soon as we woke up. Really recommended given the quality/price ratio.

Une cuisine fameuse, un voyage depaysant dans les grandes heures de la Bourboule.

I went through booking, and I asked for a balcony, I got a window overlooking the roofs. I am all the more disappointed that I was told: "everything you asked for is granted to you." So, I was sure of having a balcony, but certainly not a window overlooking the roofs. Speaking of the roof, "thank you for privacy, because the workers were working on a very high roof and had a direct view of the bathroom." It was hot in the room...no air conditioning!! ! For a LOGIS DE FRANCE it's a little disappointing. Too bad, because the town of La Bourboule is very pretty. But for a future stay I would hesitate to return to this hotel!!! Sorry, but I write what I think and what I feel, I would like to congratulate the hotel, this is not the case. I also point out that I had booked since January 2024, I don't know why I was allocated this room number 1, because I have a small dog??? However, dogs are accepted, and the hotel was far from crowded.

The room is very decent for an evening stopover plus a SPA and a swimming pool what more could you ask for. Late arrival and welcomed like a princess Thank you

Hôtel accueillant, joliment décoré, chambre et salle de douche spacieuses, stationnement sécurisé pour voiture, piscine et jacuzzi très agréables, emplacement de l hôtel parfait pour se promener a pieds et pour trier restaurants et boutiques ! Nous y reviendrons !

I felt like I was being tricked into having to pay €10 for parking our bikes. I have experienced the best hotel restaurant with the LogisHôtels label, if only in Le Mont Dore.

Very warm reception. Very helpful owner of the hotel. Family atmosphere.

Everything was great, covered secure parking, super swimming pool

a pleasant stopover in this hotel in La Bourboule

D'abord, accueil très peu sympathique. Aucune explication reçue. Il faudra que nous demandions nous même par où nous diriger pour la chambre.
Je demande à payer car nous partons avant 9h et qu'une pancarte indique qu'il faut payer la veille si tel est le cas. Madame a l'air de se demander de quoi je parle.
Les installations sont vieillotes.
Il n'y avait pas d'eau chaude! Quand nous la signalons à la réceptionniste, elle nous répond qu'il faut laisser couler (nous avions essayer). Elle nous parle d'au moins 10 minutes, quel gaspillage. Finalement, le mitigeur mis à fond, nous aurons tout au plus une eau tempérée.
Il y avait des tâches de mascara sur nos drap et les rideaux de la chambre ne sont pas adaptés.
La tête de lit était désolidarisée.
Bref, très décevant.

Aging hotel, tiny bathroom with bathtub without protective glass, water splashing everywhere. Poor breakfast, no butter available, coffee in a carafe... Too bad

Impeccable cleanliness both in the room and in the swimming pool and jacuzzi area. The decor of the room is a little kitsch but good bedding. There is no towel dryer in the bathroom.

Very friendly service in a beautiful setting

Excellent hotel, well located, friendly and courteous welcome. Quality and cleanliness are there. The spa and the swimming pool offer a significant additional pleasure. I recommend without exception.

Nice and comfortable hotel. Warm and friendly welcome. Large, recently renovated room, nicely decorated and comfortable. Large shower. We recommend this hotel.

A pleasant and very clean establishment and the welcoming host.

very friendly boss and good cook

Excellent stay

Shower not hot enough, jacuzzi also barely hot enough. Very good quadruple room. Superb location in the city center

The lady at the reception is not very welcoming or smiling and the gentleman who serves in the evening at the restaurant is certainly nice but very quickly overwhelmed and therefore bordering on unpleasant at certain times when we no longer dare ask for water or bread. Despite its small inconveniences we will come back

The homemade breakfast preparations are very good.

Lack of enthusiasm in this hotel, professionals, services and information.

Very friendly welcome and kindness from the staff. Excellent cuisine. Although it was the chef's day off we had an excellent dinner served at the table. The swimming pool and jacuzzi are very clean, very hot water and very pleasant places.

Comfortable hotel, good restaurant

Very warm welcome, a beautiful room, we had a great dinner, every evening the menu was new. Very clean spa and swimming pool. We are delighted with our 5 days spent in this establishment. We will come back.

The room, very small (25 cm between the bed and the wall). When you get up at night and have difficulty moving around, it's not easy. Hot water takes a long time to come, especially when there are few people in the hotel. The pool is not very deep and after 3 fathoms, we walk and yet we are not tall.

Stay in this very pleasant establishment. The staff is very friendly and attentive. To recommend.

Hello, we were welcomed by a gentleman "the boss" I think a love, kind, simple, pleasant, smiling, he gave us very good advice, he made a beef bourguignon a delight, I loved everything. Thank you sir.

Great efforts could be made regarding reception. It was a woman with a strong Eastern accent who was obviously not happy to welcome me. The check in was not prepared, she couldn't find my name, the explanations were botched and with the greatest nonchalance in the world, no wifi procedure given, I had to come down later to get the code. I had the misfortune to say that I was having breakfast, she told me that it was from 8 a.m. (time when I had to leave), no effort was made so that I could have it in good conditions and not in a rush like I had to do. It is unacceptable for a hotel not to offer an earlier breakfast and not to try to accommodate its customers for professional stays. In short, this woman has a DEPLORABLE attitude and should think about retraining in another sector. Fortunately the two other people who took care of me were charming.

Very kind and welcoming owner, the food is good.

Just perfect.

Excellent table, very clean hotel, the swimming pool a real plus.

Very good, welcoming and friendly staff. Very clean.

Very disappointing. Reception and departure deplorable the reception person not friendly at all. At the catering level, a menu at 25 euros, wanting to please us, we chose something else. Thawed foie gras, very good duck confit but served with tagliatelle which was the accompaniment to all the dishes......so no choice. Breakfast at 10€ which is only worth 3€ Bathroom level room really too small, and dilapidated, no shower curtain, burnt hair dryer........ That's our point of view. We are used to going to a hotel restaurant on weekends, this is the first time we have had an experience like this. Avoid... Sincerely Mr and Mrs Masse

Cold reception, tiny bathroom, no shower cubicle. A howling dog in the next room. TV is tiny Pool is good

Passing through La Bourboule for one night, we appreciated the very friendly welcome, the very good quality of the meal and the variety of the breakfast buffet, the coolness of the night with the hot weather. We may test in the less hot season for the swimming pool which was a little hot for our taste.

A warm welcome and a quality service. Thanks to the whole team. We recommend the Regina de la Bourboule hotel.

Very noisy place Cold reception

A very well located hotel, run by very welcoming and attentive hosts. The pool is really nice!

Very good location, in the city center, but quiet without noise pollution Hotel which deserves its 3 stars for the quality of the decoration, its cleanliness and its wellness area (swimming pool and jacuzzi). Cozy restaurant in the Belle Epoque style, much appreciated home cooking and quality service. On the other hand, disappointing bathroom because equipped with a bath with shower without screen and difficult to access for seniors Swimming pool a bit old-fashioned and shallow which does not allow you to swim effectively. Breakfast room rather cold in terms of atmosphere and decoration.

Very good experience Ready to return to this establishment Quality service while being family Unfortunately few exchanges with the manager probably shyness The boss is an example in communication and efficiency You can go there without hesitation. It is a very good address

Hotel correct thanks to the swimming pool and the spa which are very pleasant. However in the room, holes not filled, a broken lampshade, a missing tile in the bathroom. Very nice bathtub in the bathroom.

Friendly and clean

Very warm welcome and impeccable service at the restaurant with a few homemade dishes. Did not test the swimming pool + j'accuzy who seemed very nice, however. Recommended family hotel.

Superb establishment in a very pleasant town

The room is spacious, pleasant and comfortable. We hear no noise. Breakfast is excellent !! The relaxation area with its swimming pool and spa is a real plus. I really appreciated being able to come with my dog. It is very easy to find a parking space in front of the hotel, close to the city center.

perfect welcome and service

Nice complex hamam swimming pool jacuzzi

A very nice team Large room and warm atmosphere

Both the restaurant and its server are pleasant, the table is appreciated and we come back to it. That the telephone reception, the fact of always looking for someone at the reception, and the directive and almost cold aspect of the manager cooled down a little. The mattress protector is a horror, plastic material that makes you sweat, you have to change that very quickly.

Beautiful and large room, swimming pool and spa available. Perfect

Very clean

Friendly welcome, well-kept hotel, possibility of benefiting from a parking space inside the hotel.

Very good establishment with a pleasant and relaxing atmosphere.

Very warm welcome, comfortable and well-equipped room, quiet hotel

Good value for money; We had unfortunately forgotten our bathing suits.

The hotel would be "just ok" for a budget price. However, the price-quality balance is not correct. Unfriendly personnel at the reception desk. Old rooms, especially the bathroom needs modernization. The bathroom "is" the shower, meaning everything is wet after taking a shower (including the toilet). Breakfast is just ok but a rather limited and uninspired buffet.

We stayed with pleasure in this establishment which we have already frequented a few times. We have nothing but compliments to make on all the services, but we particularly appreciated the quality and size of the room, the well-heated relaxation area, with a wide range of hours (and no extra charge!) and , as always the delicious cuisine based on fresh quality products.

We were 4 and superb room with double bed and a connecting room for the children. Rather quiet hotel with heated swimming pool, jacuzzi and hamam. Close to the Golden Mount 10 minutes away, nikel !! A small fridge in the room will have pleased us. Otherwise really great hotel, I recommend +++++ What a pity that the restaurants around did not satisfy us....

Bel hôtel propre et calme.
Piscine et jaccuzi très agréables au retour des pistes bien chauffés un bonheur !
Restaurant excellent !
Petit déjeuner complet !
Nous recommandons ++ !

I booked the hotel for my son and his partner, very disappointed with their stay. A multitude of hot water cuts for 4 days. The manager at the reception pretends not to be the owner of her hotel in order to clear herself. And finally, a huge lack of courtesy in the face of their multiple requests.

Comfortable, clean and soundproof room. Super bathtub, balcony and jacuzzi pool area at the top.

Perfect

Pleasant stay in this hotel Reception a little cold and it's a shame because the kitchen and the rooms were perfect The water from the swimming pool and the jacuzzi cool shame because magnificent installation The half board was a treat with the meals very very good and fresh

A very friendly team, a very warm welcome and quality cuisine. No hesitation in recommending and returning to this address if necessary.

Comfortable hotel Friendly welcome Excellent breakfast Quiet and well located hotel