help

LOGIS LOYALTY PROGRAM

1. ACCESSION TO THE LOGIS LOYALTY PROGRAM

How to obtain the Logis loyalty card?

The card is available at Logis establishments. Ask your hotel directly. You can also join the loyalty program at www.logishotels.com under My Account / Create an Account. At the end of your membership, you will get a virtual card number that you can present in all hotels and restaurants Logis in France and Europe.

I have a virtual card, but I want to get my physical card?

If you don’t want to use the virtual card, ask for your physical card at the hotel directly. The number replacement will then be done in your personal area under My Card.

2. CONNECTING TO THE WWW.LOGISHOTELS.COM WEBSITE

I lost my password, how to recover it?

The password must be requested in the My Account / Forgotten Password section. Just enter the email address used to create your account.

I already have a physical card but the registration is incomplete?

In the section My account / Create an account you will be able to enter the 13 numbers of the card and the key to recover the information pre-entered by the hotelier.

3. CAGNOTTE AND CHECK OF LOYALTY

How does the loyalty pool cumulate work?

Cumulate euros for all your business and leisure trips to the hotel and restaurant for lunch and dinner from the first euro spent.

At each level of 15 euros in your loyalty pot, this amount can be converted into loyalty vouchers. There is no stacking limit for your Loyalty pot, but remember to check the next best of your winnings.

Can I use fidelity checks at the restaurant?

Loyalty vouchers can be used for the hotel and / or the restaurant. They must be accepted by all Logis hotels in France and Europe.

How to know the expiry date of my loyalty pot?

Your loyalty pot is valid for one year end of term. In your personal area under the heading My Pot, you will find a table summarizing the next expiry dates to come.

Can I earn points for a stay before my membership?

Only expenses made after your membership date will be eligible for the loyalty pot.

I forgot to present my Logis card to the hotelier, can I get my points?

Please contact the hotel concerned who can credit your loyalty pot remotely. For this, don‘t forget to provide them with your card number and the date of your stay.

4. I LOST MY CARD

How to get a new one?

You can get a new one from your hotel owner Logis, and can make the replacement directly in your personal area My card.

Bookings

Want to book a room in a Logis Hotel?
You have 3 options: 
1 – Via Internet, on the www.logishotels.comwebsite
2 – By calling Central Reservations at + 33 (0)1 45 84 83 84
3 – By contacting the Logis of your choice directly

Need to modify or cancel a confirmed booking

- If you booked with the hotel directly: call the hotel, specifying your name, the dates of your stay and the number of rooms you wish to cancel or modify.
- If you booked via Central Reservations: Click here or take the confirmation number you were given and call Central Reservations at + 33 (0)1 45 84 83 84; a reservation agent will perform all necessary steps and confirm the modification or cancellation of your file.

Or

Gift vouchers

Want to offer someone a stay or a gastronomic meal at a Logis?
Check out the Logis shop at www.logishotels.com/en/the-logis-shop/gift-voucher.html and complete the gift voucher request form

Logis Guide

The international guide listing all hotel–restaurants in the network… The guide features regional maps to help you prepare your itineraries and easily find the places where the Logis are located. Please visit the Logis shop at www.logishotels.com/en/the-logis-shop/the-guide.html and complete a guide request form.

You can also obtain the guide free of charge in all Logis Hotels as well as at the head office of the Fédération Internationale des Logis.
Shipping charges: €5 (Mainland France) or €8 (French Overseas Territories and international)

Quality Service Follow-up

Want to tell us about a problem you experienced during your stay at a Logis Hotel? Click on “Contact Us” at the bottom of the screen and select “Quality Service Follow-up” from the pull-down menu of “Your question is about”. You will shortly receive a detailed answer to your query.

Contacting the Logis

Do you have a common enquiry, need to know how your order is doing, want to contact the webmaster, etc.? Click on “Contact Us” at the bottom of the screen and complete the questionnaire which appears.

Want to join the Logis Chain?

Click on “Contact Us” at the bottom of the screen and select “Joining the Logis Chain request” from the pull-down menu of “Your question is about”.
A sales attaché will contact you shortly.

Do you frequently travel on business?

Get your free “Business Stopover” card and enjoy preferential rates as well as gifts to reward your loyalty.
Please visit the “Seminars & Business” section and complete the order form.
www.logishotels.com/en/seminars-and-business/the-business-stopover-package/request-business-stopover-card.html

Want to organise a seminar for your employees?

Please visit the “Seminars & Business/Green Seminars” section, select the venue that best fits your requirements according to a wide number of criteria, and make a request for quotation.
You will quickly receive an answer from our sales department.

Want to evaluate the hotel you stayed at?

If you make your booking through Logis Central Reservations, you will be receiving an email a few days after the end of your stay; it will contain a web link you may use to tell us how you feel about your stay, and where you can rate the Logis you stayed at by giving it a mark.