Restaurant Au Cerf d'Or

Very charming hotel in great location. Bathroom wasn’t great - shower would only point in 1 direction and complete lack of privacy. Hairdryer was useless.
However loved it otherwise and would definitely recommend / stay again!

We spent a night at the Golden Deer. We appreciated its location close to points of interest and yet quiet. Very clean room and comfortable bedding.

Good cuisine of traditional dishes Friendly and warm welcome

Always a pleasure to come back

It's the second time I've stayed here, very convenient for walking to the center

We are delighted with our stay at this establishment. Everything was perfect. The room was comfortable and spacious. The staff was friendly, kind and the price was very attractive.

The staff has been very nice. The room is also nice. We are dinner last night which was excellent.

das personal ist sehr freundlich. das zimmer war gross und ruhig die sauberkeit war nicht optimal. die dusche ist kein genuss (zu geringer wasserdruck).
das frühstück war mässig oft fehlte etwas und man musste dafür fragen. das personal war allerdings sehr hilfsbereit. für das spa muss extra bezahlt werden und es is mässig gut im jacuzzi hat es nur kaltes wasser. die duschen funktionieren mehrheitlich nicht oder mangelhaft. das dampfbad ist sehr gut.

Disappointing room because the carpet was very dirty. Insufficient customer follow-up because no intervention was made during our 3 days to repair the safe.

Spacious and very clean room. The staff was helpful. The location is strategic for visiting the city's monuments. We stayed only one night and did not use the breakfast. .

Our room was so lovely and cool during some very hot weather. The staff are outstanding. They stored our bikes for us while we were there and stored our baggage until check-in time leaving us free to get something to eat. They were always friendly and helpful!

Very well located hotel The room has been recently redecorated and it is quite successful. However the mattress would benefit from being changed (too soft) The room was not cleaned during my stay and it is a shame The wifi is constantly dropping out

The staff and the service are amazing

Very very warm welcome from this young lady in the evening upon my arrival for all the things I recommend. As I restaurant

Very warm welcome Nice room Very well placed for visiting Strasbourg

RAS

Fantastic hotel, excellent service and facilities

Small room

The room includes the bare minimum. No fridge. For the bathroom only towel and shampoo. On arrival, the young girl at reception made a mistake on the billing despite the fact that I insisted that I had to pay double (!!). She tells me she double checked and everything is good. We ended up having to pay the other half of 2nd day. The room is very dark. These are not windows but portholes in the rooms. That said, the beds (although small) are very comfortable. The SDB is basic. You have to be careful because water came into the room.

Hôtel charmant , les chambres ne manquent de rien et lit super confortable
Le petit déjeuné est copieux et délicieux
Accueil et personnel absolument charmant

The staff is pleasant. And the breakfast is complete, good and with a good range of times. The location is great for visiting the city center. It's a shame that the bedding is average and that access to the swimming pool is extra.

Soft bedding

You can go there with your eyes closed. Plus it’s close to the center and Little France.

Excellent service, literie confortable, localisation parfaite.

Very warm welcome, ideal location, perfect room. I will definitely come back!

It's our favorite hotel in Strasbourg and it's always as excellent as ever.

Good location

The staff are lovely. The room, spa and breakfast are very good. And for the city center of Strasbourg it is incredibly quiet.

Hotel with all the features to accommodate disabled people. Clean, welcoming and in an excellent location. Friendly staff and very attentive to guests' needs.

Good value for money for dinner. Remarkable breakfast, with homemade cakes, various cold meats and cheeses, quality croissants and pain au chocolat, fresh fruit and dried goods. Accessible to people with reduced mobility.

I came to live in a half-timbered hotel. I found myself in an annex. The wifi was so bad that I had to squat in the lobby of the Sofitel to do my videos there two evenings in a row. In the morning when I left at 6: 15 there was no one there for check out.. yet I had warned at breakfast the day before that I was leaving at 6:15 and no one told me that there would be no one there. The only consolation was the breakfast which was quite good but which I wasn't able to really enjoy because I had to leave every morning at 7:15. And now I'll have to chase my bill which I couldn't get back, leaving very, very disappointed...

Comfortable and well located hotel

The location of the hotel is the best thing about it. Rooms could use a bit of refreshing. Breakfast was missing main things like cooked eggs (they were server raw and guests had to boil them),bacon or pancakes.

Perfect hotel, nothing to complain about, good bedding, very good hearty breakfast, restaurant waitress, attentive, friendly, efficient, smooth service, the same for the breakfast person with a small downside, the capricious coffee machine and finally the spa, swimming pool, hammam, its access to the hotel. 'together top pleasant weekend with friends I recommend I forgot the 2 chefs in the kitchen change nothing it was very good

Very good stay. Very good welcome, smiling, with direct information on transport, a map of the city, etc. Very nice hotel in a typical old Alsatian house. Nice room. Bathroom a little "small" but nothing negative, it's the old person who wants that. Very good restaurant, perfect service. Local choice which is very good. Very good quality/price ratio. The only real downside would be for 2 products offered at breakfast: yogurt from a major brand instead of one from the "Alsatian dairy" for example, and foreign honey even though there are local honeys. A beautiful address, a stone's throw from the Cathedral, the Alsatian museum, a stone's throw from Petite France...! A 100% walking weekend feels good!

La chambre était en mauvais état. Le mur sur le coté droit du lit avaient de nombreuses traces de pieds. La tapisserie était déchirée à plusieurs endroits et parfois recollée de façon grossière. Plusieurs grandes toiles d'araignée étaient présentes au plafond. Très décevant pour le prix exorbitant en période de Noël. Cependant la chambre (suite) sous comble était grande. De plus nous étions garés devant l'hotel et le temps de descendre les valises, nous avons dépassé de 4 min le paiement à l'horodateur (9h04 au lieu de 9h00) un policier municipal (à pied) nous avait déjà verbalisé. Il était à nouveau présent dans la rue à 13h00 au moment de notre départ. Bien sûr c'est avant tout de notre faute, mais je tenais juste à vous prévenir de façon à ce que ça ne vous arrive pas, vous qui lisez ce message.

Nous avons beaucoup aimé notre séjour au Cerf d'Or.
Convivialité, excellent buffet et chambre confortable.
L'isolation n'est pas parfaite et l'on entend les bruits venant des couloirs, mais nous avons trouvé que l'établissement avait beaucoup de charme.

Excellent value for money, perfect location, making this hotel an unbeatable choice in an otherwise pricey city. We are repeat guests who enjoyed the cheerful hospitality of the reception and breakfast staff. Our room was recently renovated and refreshed. Very comfortable and quiet at night. Our only gripe is the weak internet connection and lack of signal in the breakfast room. We nevertheless recommend it without hesitation.

The hotel is well located. It is very close to the cathedral in an old building so great for the location. Some things could have been better. The hallway in which our room was located smelled of cigarettes all the time, and we had to personally mention it to reception to get them to notice, but this was mainly due to the fact that our room was located in another building just on the other hand, which offers a private side, we admit, but, consequently, limits the person's intervention when it is required. We went to the spa, which was really nice, except that there is no phone or call reception with questions or problems, since the reception is in another building...The jacuzzi was cold , even after waiting for a while so we didn't take advantage of it. The hammam was very, very hot, hotter than the required temperature, I found, so we couldn't stay there long. The most disappointing point remains our bathroom. It was very small but that in itself wasn't the problem as the hotel can't do much about it. But there were just a lot of things missing...We didn't have glasses for the toothbrushes, the shower gel/shampoo was located OUTSIDE the shower, which is very unusual. The mirror did not stand up at all so no use, the hair dryer really needs to be changed, the shower door did not close properly but strangely, it was not the most serious because the water was leaking from the outside the shower was in a completely different place...There was also some sort of bottle on the floor in the shower, we assumed it was the soap that was supposed to be hung but they had forgotten but no: even after cleaning was done the next day, the staff left this bottle on the floor...The temperature kept changing from hot to cold and finally we only had one hook for our towels... Of course there were only two of us but still, we couldn't leave anything in the bathroom. The staff was very nice except for one of the receptionists who didn't crack a smile every time we met her or helped us.

good value for money

Always happy!

We come back to this establishment regularly and are never disappointed. Top-notch accommodation and catering!

Charming boutique hotel in the center of Strasbourg. The room had all the comforts (air conditioning, TV, hot drinks, etc.) The adjacent Spa is a pure marvel.

enge und kleine Zimmer mit grosse Spinnennetz, vor lange Zeit renoviert. der Wasserhahn war ganz locker und dreht sich um mit jedem Gebrauch. Die Dichtungen brauchen auch eine Kontrolle und für die Schimmel weg machen wahrscheinlich mehr Zeit pro Zimmer für den Reinigungskraft zu haben. Die Storen sind auch nicht in seiner beste Punkt und würde ich sagen auch nicht notwendig, weil es gibt dicke dunkelnvorhänge. Die Matratze sind super und haben wir sehr gut geschlafen. Service auch sehr höflich, nur dass wollten uns fast zwei mal die taxen berechnen. Spa war gut aber die Jakuzzi braucht auch eine Wartung und reparieren alle Knöpfe und Düsen, weil halb von denen funktionieren nicht. viel Potenzial aber nicht gut mit Ihre Präsentation und Preise angepasst.

The heater in the room gurgles so loudly that you can only sleep with earplugs. We were almost not allowed in for breakfast at 9:45 because the waitress didn't realize that it was open until 10:30 - the receptionist had to correct this. The breakfast buffet was very empty. We had also reserved the spa (20€/hour) for a specific time, only to find out that it was massively overbooked. They didn't even want to guarantee that it would be different for another time.

Ideally located very good hotel

Pour le prix 219 e je m attendait a mieux chambre tres moyen . Femme de chambre tres brusque de bon bon matin. La directrice ou patrones (femme a lunnette violet) parle super mal a ses clients la personne qui était devant nous a était mes tres tres mal reçu et tres mal parler . Niveau du personnelles a l aceuile sympa mes encore une fois la dame parle tres mal a ses employer et apprentie/debutant . Et c est tres domage le faire a l était serait le mieux . Ou de mieux leur montre !!! Bravo au reste des receptionnistes pour le reste et courage a vous . ⁹

We can just speak good things about this hotel, it is true that it was expensive but In the average of city.

Superb hotel. The Christmas market does not make it easy to get to, but once you arrive, you are 2 minutes from the center. The Alsatian restaurant is typical.

Typical city center hotel, perfect for exploring the Christmas markets. Quiet environment. Paid parking nearby (St Nicolas parking lot). Available in the room, kettle, coffee sticks, teas, sugar and cups.

Very nice hotel, charming staff. very comfortable and quiet room

A very nice hotel with ambience and very friendly staff. Thank you for such a lovely stay!

Chambre un peu « vieillotte » mais ce sera son seul défaut. Bon matelas, assez propre dans l’ensemble. Très bon point au niveau de la qualité du petit déjeuner, excellent. Situation au top.

Close to the center, very good attentive staff, very nice room. Always happy.

Staff at reception and in the restaurant were very friendly. Room ok, very small, no real shower but bathtub with shower head. But there's no other way to do it under the roof. I was a bit disappointed that the swimming pool costs €20 per hour and was not in the main building. Understandable given the energy costs, but I think this should be marked more clearly in the description. I booked this hotel because of the swimming pool.

Want to come back!! Excellent address and friendliness of the staff

Gorgeous

160 euros per night (with breakfast). Room that smelled musty. Bathroom very small and smelly. No toothglasses. Room closed for a long time? Very clean and comfortable kingside bed. Very well located hotel and typical Alsatian house with its geraniums on the facade........

Well located and pleasant hotel.

Hotel very well located, on the edge of the city center, a large room, a good quality restaurant

Excelente ubicación, habitación grande.
Cuenta con un restaurante excelente.
Nos alojamos en un edificio contiguo, el principal es una casa típica alsaciana.
No adaptado para discapacitados. No cuenta con frigorífico o minibar.

Obligation to pay for the room upon arrival. Obligation to pay for meals and drinks each time. So it is impossible to have an overall rating of the stay and pay for everything at once. We stayed at reception for almost 20 minutes for arrival (we were alone). A welcoming but incompetent person.

Despite a reservation made 2 months earlier, already laborious because the person on the phone did not seem to understand French, on arrival the receptionist did not find the reservation for the second room....fortunately proven by the email from the hotel that I took the precaution of printing! Unsmiling welcome, outdated room with non-blackout curtains that are impossible to close, poorly lit bathroom due to defective spotlight, reserved relaxation area but no one to open access at the scheduled time, all visibly lacking in attention and understanding. regular maintenance! Disappointing for a 3 star....positive points: convenient location for visiting the historic center of Strasbourg and the breakfast buffet!

Super friendly people. Both reception and lady at breakfast and cleaning. We felt absolutely welcome. Gladly again!

Highly recommended, friendly staff and the room and breakfast were very good. Great location, 5 minutes from the old town.

Hotel ideally located for visiting Strasbourg with public parking near the hotel. When we arrived the room was not "nickel" (trash can not emptied, no shampoo in the shower...). Explanation given by management: lack of professionalism of seasonal staff. To compensate us for this inconvenience, a commercial gesture was made.

Super central location.. Friendliness. Homemade jam

Excellent and plentiful meal.. spacious room beware all the same of the slippery floor in the shower despite the presence of a carpet! Very quiet hotel. Breakfast also very generous. I recommend.

Really very good welcome from all the staff, clean and very comfortable room

Super nice and great location

Séjour très agréable, personnel attentionné, chambre confortable ayant de la personnalité.

This I found a very pleasant hotel in a historic building. There is a lift, but mostly I took the stairs. My room was comfortable with plenty of shelf space and a small safe. It was also quiet and the traffic in the street did not hinder me.

Hotel very well located, very attentive and friendly staff. Very good breakfast

Alright

Points (+): Spacious and pleasant room. View of the cathedral. Comfortable bedding. Very satisfying breakfast. Neat frame. Friendly staff. Points (-): Sink too small. Corridor access to the rooms a bit cramped. Room in annex building (project to link).

I highly recommend this establishment both for the quality of the welcome and the comfort of the rooms, the quality of the breakfast, the quiet location near the Cathedral and finally, the ease of access from the station with a stop tram stop a few meters from the hotel. It should also be noted that, having been unable to arrive before 11 p.m., everything was done to ensure that my arrival went as smoothly as possible: sending the door code, the room number by email and once there, an envelope including the wifi key and code. Having booked a night + dinner + breakfast package, a meal tray was waiting for me in a superb room.

Have a nice family weekend, nothing to complain about!

50m from the tram, quiet area ft pmein of charm excellent restaurant

Hotel very well located and pleasant. I was on a business trip and felt like home.

Simply great, central location not far from the cathedral and the beautiful old town. A parking garage is in the immediate vicinity of the hotel. A charming establishment with equally charming and helpful staff. The communication works, even if you don't - like us - the French language is powerful! If we should visit this interesting city again, we will gladly book this house again!

Everything was perfect.

Small but fine, nothing was missing.

Perfectly located to get to know Strasbourg. A public car park 5 minutes away is ideal for those arriving by car.

Quiet and spacious room. You can treat yourself to a very good world of relaxation in the spa/sauna/hammam area, and the very well-appointed swimming pool!

Very nice little Hotel. Perfect for sightseeing Strasbourg.

A short stay that makes you want to come back!

Charming hotel in a quiet location near the historic town with friendly and welcoming staff

Hotel well located, clean, welcoming and whose restoration we appreciate.

Particularly warm staff and very clean rooms and very good breakfast buffet as well as evening dinner

A serious house, a boss on the bridge, a quality team. The kitchen is great. Unbeatable 3-star value for money on avranche. 200% reliable address

Nice hotel, very well located for visiting Strasbourg. Very good welcome, availability, friendliness and great breakfast

Really wonderful !!!

Eating in the restaurant was highly recommended, as was breakfast

Nous avons loué une chambre pendant une période non-touristique et avons bénéficié ainsi d'un très bon tarif pour la qualité proposée. L'accueil était parfait, de même que la chambre dotée d'un agréable bain. La chambre était bien insonorisée. De plus, l'hôtel est très bien situé par rapport au centre et à la gare. Nous reviendrons!

No negative points. Smiling and very professional staff. High quality restoration.

Very nice hotel in a good location near the "Island" in Strasbourg. Friendly and open reception, nice rooms, good breakfast. Good connection with the tram to the main train station.

Very good hotel. Difficulties in parking.

Bed not comfortable. Room overheated. The spa area is chargeable and the jacuzzi is cold at 29 degrees. Lots of chlorine.

Well situated and good restaurant

Always very well. Good table and good bedding. Typical Alsatian and very helpful staff.

Nice little hotel, room was a bit small and facilities were limited

Petit hotel charmant, magnifique position vraiment pas loin du center ville. Petite déjeuner super avec bon rapport qualité-prix. Accueil à améliorer : pas possible faire attendre que la chambre soit prête à...17 heures! Surtout si l'on a communiqué l'arrivée entre 16 et 17! A part ça, hôtel à conseiller et where je vais revenir en cas d'un autre séjour à Strasbourg !

When we arrived at 1pm, we were told that the room would be ready at 2pm. At 4 p.m. it was still not ready. We were only able to move into our room when we asked at 4:20 p.m. The spa should cost an additional €20 per hour. The jacuzzi and the steam sauna were not in operation. The friendliness of the staff also left a lot to be desired. The hotel is clean but showing its age.

Tremendous ! Heartwarming welcome. Very quiet, cosy, comfortable... In short, excellent in every way!!