Cit'Hotel Chris'tel Hôtel

I did not wish to stay in the hotel after seeing the room. The hotel refused to refund the room (even a small part), nor the tourist tax even though I did not stay.

Very pleasant staff

A very pleasant hotel perfectly located for access to the important (in my opinion) points of interest in Le Puy en Velay. Our stay was made even better by the professional and friendly staff encountered at all times. All enquiries were handled quickly and effectively with a smile. The breakfast buffet was excellent and our evening dining experience was memorable.

Very well located and very clean room. Parking

Top staff. And charming receptionist. Everything was perfect, I highly recommend this hotel.

Hôtel classique sans eau chaude pour se doucher le matin.

Warm welcome

very good welcome, very good restaurant, however my room was above the restaurant so noisy

Great hotel close to the center

I didn't know this hotel, an excellent surprise. The rooms are spacious, clean, good bedding. The staff is welcoming,

Friendly hotel, easy to access. Very good reception, clean room. Unfortunately from around 9am there was work right next to the room. Which is not a very pleasant way to wake up

Nice and well located hotel; good bedding; copious breakfast. Spacious but overheated room; also a shame that there is no shower. However, avoid coming with a Logis Hôtel gift card because the staff does not know how to validate it and the owner of the hotel does not hesitate to question your honesty: it is very unpleasant. ..

All that's missing is the electric car charging station

Great welcome Great comfort Great dinner

Top hotel, very well located, easy accessibility and parking which is a plus ..... the staff is lovely, the rooms are spotless and the breakfast is great I recommend 300% I will return there during my next stays in Puy

Very good hotel, very well located, parking available, spacious room, clean, very good restaurant and breakfast

Very clean hotel, easy parking, nothing to complain about

Very nice establishment, only small downside on the soundproofing, as well with the road outside, as with the interior corridors whose doors are very noisy. The wifi also leaves something to be desired and the 4g is almost zero at sfr. Very good reception, very good restaurant, very clean, the rooms are large

Very clean hotel, well located, excellent welcome, nothing to complain about, everything was perfect, perfect breakfast buffet, with lots of choice, quality products

Reception, catering, location, nothing to say, it's very correct and the staff is helpful. I unfortunately found that my bed was infested with bedbugs. I hesitated to accept the offer of the receptionist on duty to be relocated to another room. In the end, no bedbugs in the other room and the infected room was blocked the next day, I hope the hotel will call in a specialized company!

3-night stay at this establishment during a business trip. The gluten-free request for one of my colleagues was taken into account. Thank you!

Thank you for your welcome, the quality of the room and a price that allows you to sleep in good conditions and not turn to rbnb. I will come back. Kind regards. Jean-Paul Jourdan

Very good bedding

We stayed in a large apartment with a very large bedroom with a large double bed, a kitchen, dining room and living room. Two other rooms were available. The accommodation was very clean, the hotel staff friendly. The hotel is located next door, we were able to have breakfast there.

Nice hotel, nice staff

Average restoration

Ideal location for visiting Le Puy. Very good reception from the staff on arrival. Lots of slamming of doors from 6:30 in the morning. Not enough staff in the morning, the person took care of departures and serving breakfasts because the coffee machine was out of order

Quiet hotel, well located. Spacious room. Missing an electric terminal for electric vehicles.

Everything was very good, parking, restaurant, breakfast, location and the manager at reception who listens and finds solutions so that our customers are satisfied. Well done and thank you Anita

Very nice hotel 2 steps from the city center on foot! The apartment is great!

Well located and parking available

Staff were very good and very helpful. The room was clean and large. A kettle was provided but there was no socket/outlet to plug the kettle into. Indeed there was a real lack of sockets in the room. I had to plug out the tv to use the kettle and I had to put the kettle on the ground to plug it in. In addition the hotel has no air conditioning and on an extremely hot and humid night such as last night this made sleeping almost impossible. So the hotel seems to be run very well, staff and cleaning are excellent but it just needs to be updated in terms of facilities. Sockets installed or even just extension cables provided. During winter or spring or late autumn the hotel is probably very good for sleeping but on a hot night in summer it is not unfortunately. But again I stress, the staff and cleanliness are excellent. It’s almost a five star hotel let down by two problems in my view. Also I would like to point out that the Wi-Fi seemed to have been switched off at night. The outside sign was switched off and the Wi-Fi disappeared at the same time. So there was no Wi-Fi during the night at all.

very good in every way, hotel and restaurant.

Very disappointing about the room Too expensive Water infiltration on the parquet floor

2 unresolved problems reported: Faulty shower TV remote control that doesn't work and TV turning on unexpectedly at 3am Problems not resolved despite our report Afterwards... Maybe problem finding a repairer Good restaurant

Very good! Delicious breakfast! Very good value for money

It was not possible to take a shower, the shower and bathtub diverter was broken, and the water was no longer reaching the toilet bowl.

Wir waren begeistert
Das Abendessen war ausgezeichnet!
Wir kommen wieder

Great Hotel, Ideal location with parking, breakfast and top-notch bedding and very pleasant staff

Well located hotel very close, pleasant welcome and good value for money

Quality service but room on the roadside so noisy

Very good room but too hot without air conditioning and impossible to open the sliding doors because of the infernal noise from the street. Too bad it spoils everything.

Nice and clean room but disappointing breakfast, arrived at 9:00 a.m. no more pastries, cold pancakes (impression of defrosting), lack of dishes, long and drop-by-drop restocking, toaster does not work, table not cleaned...

Room overlooking noisy street especially if you open the bay window which is necessary because of the heat. No air conditioning. Small bathroom. No charm. For breakfast at 9 am no more eggs, cold cuts or orange juice. No more pastries. The poor employee did her best to restock…

Good value for money Good location

Difficult to judge because of the heatwave at night and the power outage. Very poor Wi-Fi and difficult not to make noise when closing the bedroom door.

Très sympathique Acceuil par le Gérant avec écoute et bonne proposition, parcontre nuit décevant car chambre non climatisé en bord de route impossible de se reposer avec la fenêtre ouverte pour se rafraichir, Pas de climatisation !

Nice hotel close to the tourist center. It lacks air conditioning, a shower instead of a bathtub. During our stay there was a technical problem with the room access cards, which forced us to ask the hotel staff every time we had to return to our rooms.

It is a pity that when there was the alarm incident there was no one to explain. Otherwise the hotel is clean and comfortable.

The fire alarm went off in the morning, so no hot drinks at breakfast, distributed in the rooms on the 5th floor in the dark of night without any light or emergency exit lights and no apology from the establishment for the inconvenience caused.

Very well received upon our arrival. Non-air-conditioned room with an unfortunate fan available, impossible to leave the bay window open due to the noise in the street. Difficult to sleep. 7:30 a.m. fire alarm with power cut to the entire establishment. Descent in the dark of the 3 floors by stairs not lit by the faulty safety blocks. If the fire had been real, I dare not imagine the customers going down, panicked, the floors in complete darkness. It is simply unacceptable in terms of safety! To top it all off (breakfast without hot drinks) which is perfectly understandable, but without any explanation or contact with the staff. A bit light for a 3 star.

Very good, clean, nothing to complain about, very generous breakfast

Management and equipment problem, be careful not to pull the rope too much.

Very good value for money. Well located hotel, rooms a little dated but very clean, no air conditioning but fan available (recommendations: put a flat sheet in addition to the duvet). Top breakfast. Welcoming staff

Perfect cleanliness, total comfort and good breakfast 😀

Very clean and pleasant hotel. Warm and caring welcome.

The lack of air conditioning is the downside of our stay... on a heatwave day... the staff was welcoming and tried to find us a cooler room but it was much too hot despite the fan. It's a problem that at this level of quality we cannot find at least a few air-conditioned rooms Too bad because the hotel is well located and the breakfast service is very Fournier diversified and a quality breakfast

Friendly staff large room with balcony clean comfortable bed very good free breakfast and parking missing air conditioning

The room without air conditioning was a furnace

One night hiking on the paths of Santiago de Compostela. Hotel very well located in the heart of the village and near the path. Very pleasant welcome. Dinner on the terrace. Alright.

Very practical hotel with private parking and very close to the city center, very pleasant staff and top-notch room and bedding

Very nice home

Whether it's the reception, the catering, the room, the bedding... Bravo!

The room was very hot bit fortunattely tgete was a van.

Very welcoming staff. Super friendly. Loved it!

Very warm welcome and very clean and very comfortable rooms. Beautiful geographical location, close to shops, restaurants, the center and tourist attractions. We had a great stay and will come back soon. We can just advise putting a squeegee in the shower so as not to have water everywhere in the bathroom.

Very welcoming and attentive staff

Very helpful staff, and ideal location for visiting the city

hotel in the city center close to all the entertainment Very good value for money

We were not in the hotel but in a separate room. Not possible to go on the balcony (wasp nest) the shower was spartan for a 3 star hotel, the TV which stops after 30 minutes is not worth 90 euros a night. The young man at reception was very friendly.

Booked 1 & 1/2 months ago, we got a disabled room on the 1st floor, closest to the road! The toilet paper holder not fixed and toilet paper in the shower! In short, for salespeople it's good, but for tourists looking for peace and quiet, it's really not great!

Clean hotel, not recently built, which can be seen especially in the bathroom. Disappointing breakfast (if paid €5/each for online bookings it might even be worth it, €10 isn't).

Very nice hotel, a stone's throw from the city center!!! The room was really very clean!! Very calm!! I recommend this establishment!! Very nice home !!

Welcoming staff on all fronts with smiles and kindness. Nice room but the bathroom could use a little facelift

Not at all up to the standard of a 3* hotel, the studio is very small and is not a 3* hotel room at all. We would have liked to have been informed that we would be staying outside the hotel.

Very good establishment overall, very pleasant staff close to the city center, spacious room and very good breakfast. I recommend this establishment.

Hotel corresponds to the description

Pleasant hotel. Very pleasant staff. The only flaw is that the bedroom doors slam too loudly. And it's not pleasant at all. Wifi a bit of a problem, but it's orange which is faulty not the hotel

Friendly staff; comfortable bed and spacious bedroom; wifi OK; dinner was fair and breakfast good.
Our one real com plaint would be the design of the ( very attractive, modern) bathroom, where the shower, which waas wet-room style, cast water far too close to the toilet.

room 501 is in catastrophic condition. it's a shame to dare to praise her. the wind rushes inside, the curtain is in tatters, the cleanliness is average. Evening staff is rude

Hôtel facile à trouver, très proche du centre et parking disponible. Un peu déçue de mon court séjour cependant, Une légère odeur de renfermé dans la chambre, pas très agréable à l'arrivée. Des oreillers très durs et j'aurais bien aimé dans ce 3 étoiles avoir des produits de toilettes plus complets et un accueil/départ plus pétillant.

EXCELLENT RAPPORT QUALITE PRIX, parking gratuit (cela est de plus en plus rare) personnel sympa

Very good hotel and restaurant. I tested one of the small independent studio rooms which was very decent.

Very good hotel but poor breakfast You should not arrive after 9 o'clock otherwise 1 slice of ham and 2 croissants for example 9

Chambre très phonique, les bruit de porte du hall sont amplifiés
Courant d'air froid sur le petit bureau lié aux fenêtres

Great discovery Very good dinner

Good welcome, arrival and departure formalities are efficient, the room is spacious including the bathroom. The only downside on the latter is that there is no glass or separating facade for the shower, which means that the toilet and floor are sprayed. The dinner is well prepared, well presented, the service is fast. The breakfast is simple without fuss, with the essentials.

Good room, very well soundproofed

Very good value for money, it's a shame the restaurant was closed.

Well located hotel. Very pleasant decoration of the reception room. Spacious and comfortable room. The small downside is a slightly dated bathroom. The meal and breakfast are quality. Very welcoming staff

very very average

Very well located, nice quiet establishment and spacious room

Disappointing welcome and service, we don't care about your request, after 4 trips to reception because the remote control didn't work, I was told it's normal remote controls are sources of complaints, we have already reported it to the manager.

Alright ! Excellent breakfast and dinner! Fresh and homemade products. Very good bedding, spacious room with large screen, I highly recommend.

Beautiful and comfortable, much improved from my last visit (fourteen years ago). But, as in all modern hotels, even when it is hot, the bed is made up with winter blankets.

Very pleasant hotel, very kind staff and the location allows you to visit this beautiful city on foot

Easy parking on the street or in the hotel car parks. Comfortable and well-equipped room. Very good quality meals and breakfast. Excellent value

Superb hotel

Parfait. Et restaurant tres bon

I had booked a double room with shower, my husband being disabled we had a bathtub and it was noted on the hotel website that the floor was accessible by elevator although there are steps at the reception to access to the elevator. We were thinking of eating there but not even seated yet, we were asked to choose a single menu. So we ate outside

apart from the feeling of a draft in front of the window, everything was perfect, from the parking lot, to the bathroom and the bedding: very well equipped room with coffee, tea, and hairdryer

Hotel de cœur de ville plus facile d'accès a pied qu'en voiture car malgré le 1er parking exiguë et le 2nd, pas toujours évident de trouver des places suivant votre heure d'arrivée.
Chambre bien insonorisée mais vieillissante visuellement tout comme la sdb.

One night spent here and everything was very good. I found the dinner menu for the evening stopover very good and careful. I found the breakfast buffet to be a little subpar compared to the evening meal.

Nothing to complain about, good value for money.

Spacious room and excellent meal

Our experience was excellent. Our only concern was at arrival. We arrived at 1600 and could not enter the hotel. An email had been sent to us at 1500 giving us a code to get in, but we had no way to see the email until we logged into the internet. This code should have been sent one to two days in advance so we wouldn't have been surprised and inconvenienced. Fortunately other guests opened the door for us.

The bathroom needs to be reviewed, high bathtub, VMC does not work. And the room doors are too heavy and each guest lets go, and they slam loudly, so at night it's not really great.

Although the guide stated it was serving evening meals when we arrived we were informed that the restaurant was closed

Good address: accommodation, catering, parking, quiet.

After a really long journey we arrived at the hotel, we got given our room card key, only to find when we got there the room hadn't been cleaned. The cleaners requested we come back in 10 minutes!! The room was very dated/tired and not what I expected, the toilet and bathroom doors didn't easily close, the bathroom only had one of the 3 lightbulbs working, one was just hanging down and the other bulb had blown, this made it very difficult when showering as you were virtually in the dark. Thank goodness the bed was comfortable....the only real saving grace!!

A very clean hotel with rooms large enough to move around. A young girl with discreet but efficient service. Perfect !

Very good experience! Both dinner and night!

Good three star hotel, with easy access to town centre.

Very good welcome. Good overall, bathroom (shower) not the best.

Hello Very decent hotel and careful cuisine. Very warm welcome. Only problem:

Fridge HS room 203. No air conditioner (near a traffic lane so difficult to sleep with open bay window). Badly soundproofed room (you can hear the door closings of the other rooms on the same floor loudly)

Very good hotel well located. Quality room and good bedding.

A pleasant stay with welcoming and professional staff.

Zeer aangename ontvangst. Zeer net hotel.
Lekker ontbijt en avondeten.

Very nice hotel, but unfortunately noisy

WE CHOSEN A LOVE WEEKEND OFFER AND EVERYTHING WAS COMPLIANT WITH THE OFFER AND REALLY PERFECT. WE WILL RENEW THE EXPERIENCE WITH PLEASURE

Very nice home. Hotel very well located. Spacious room. Hearty breakfast. We made a second reservation for our evening stopover on the way back. Note, restaurant menu limited but fresh products, pizzas at the top!!!

VERY noisy hotel. Remarkable location for visiting Le Puy en Velay

We are very happy with our night spent in your hotel with an available parking space! Fridge appreciated.

Everything was fine ! the reception, the staff, the room with balcony. Satisfactory breakfast. The only downside, I should have noticed when booking. No air conditioning with a temperature of 34 ° outside a very small fan riquiqui available in the room. For a 3 star it's bad. But overall everything was good 👍

Too bad no air conditioning in the middle of a heat wave..... it was hot...

Très bien

After a disappointment the first night, the bases were delivered in a very commercial way the next day.

Very nice room. Close to the city center

Very modern and clean hotel, spacious bathroom, very nice view and top balcony. Parking is very valuable. The bed was very comfortable.

We say goodbye to you, without looking at you, too busy looking at his computer (the manager). Very hot room in early July, no air conditioning. When you open the bays to refresh, a lot of noise from the street. 3 star hotel not up to the mark.

Nothing justifies the 3 stars for this hotel. U average or even mediocre reception, not smiling the person at the reception. We wanted to have an aperitif on the terrace before dinner, the waitress never came, because she was serving dinner in the restaurant.. so we decided to sit in the dining room, the same person offered us a menu at 17 €.50 with a pitcher of rosé, and in the end we paid €54.10 which relates to an a la carte choice??? Not specified by the waitress!! Frankly there is deception on the quality of reception, service and especially price ... because a hotel at 105 € per night, deserves more class of standing and professionalism on the part of the staff ... I would not recommend this establishment which in my opinion must have seen better days!!

Non air-conditioned rooms on the west side on the street side. Impossible to sleep with the windows closed too hot, impossible to sleep with the windows open too noisy, in short if you don't want to sleep (at least when it's hot) it's perfect! Bathroom from another age .... This hotel needs to be renovated and will be according to the staff, so much the better. The bedding is okay, but the staff is very friendly. A plus: the private garage, for bikers it's good. We wonder how it can have three stars...

Very very good. Nice and big room.

Excellent hotel- great staff; delicious breakfast. No negative issues at all

Welcome and quality of service, very attentive and attentive staff Hotel is very well located. The room needs a bit of a refresh.

Very close to the shopping streets Quiet Very clean

A little expensive for the service. Old-fashioned room. In itself it is not serious but in view of the price, it becomes an important element.

A very good welcome, a big thank you to Albane for that. That was the only positive. Indeed we stayed in another accommodation than the one we booked. We found ourselves in a room in the annex of the hotel, in a residence: no wifi, no fridge, no kettle, no hair dryer, just enough to sleep. With, as a bonus, the consequences of accommodation in a residence: the neighbors and the noise. A so-called new accommodation but a priori ends in a hurry because of holes in the wall and a leaky radiator. A gesture would be welcome because paying €95 for this, for accommodation that we had not reserved, without any hotel service, is very disappointing.

Perfect staff, room although very noisy very early in the morning, not at all soundproof.

We appreciated the sympathy of the young woman who welcomed us, as well as the room as a whole (appreciable quality of sheets among other things). On the other hand, the glazing is not effective enough on the street side, the continuous flow of cars is unpleasant from dawn. The room is too hot, without the possibility of cooling it. We also point out that the staff in charge of cleaning the rooms was the big downside of this stay since from 8am it was impossible for us to sleep in, and for good reason... We thought there was work going on! We don't know if it's the terrible insulation of the building or the lack of consideration of the staff (or both combined) but it was very unpleasant (bangs in pipes, slamming doors, loud voices, blows in the walls in short...) really a pity. A larger television would have been appreciated and a secure bottom of the bath (risk of slipping).

Breakfast too expensive, beds too soft

Outdated bathroom no mixer Good bedding Blackout curtains but exterior shutters for noise... Not enough parking space

very good location

No complaints to make Nice hotel to recommend The dinner was very good, as was the breakfast The situation in the city near the museum and the park as well as the cathedral is great