Booking conditions : · All reservations must be confirmed by bank guarantee: VISA or Mastercard with expiry date or bank transfer.
· Checks are not accepted as a method of payment.
· In case of cancellation, the deposit is not refundable. In the event of payment of a deposit, the reservation remains subject to receipt of the deposit within the time allowed.
· The rooms are available from 2 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure. It is kindly requested to plan an arrival at the hotel before 8 p.m. or to notify in case of late arrival (opening hours of the reception from 7:30 a.m. to 10:30 p.m.).
· The hotel is 100% non-smoking, in case of breach of this rule the cleaning of the room will result in a billing of 100.00
· Access to the wellness area is prohibited for children under 4 years old. Access to the wellness area is prohibited for children under 16 unaccompanied by an adult. Time slots prohibiting access to children under 14 are in place. More information by contacting reception directly.
· In accordance with the provisions of the law N°78-17 of January 6, 1978, you have a right of access, rectification and opposition on the personal data concerning you.
In the event of a dispute, after contacting customer service and failing a satisfactory response within one month, the customer may contact the Tourism and Travel Mediator, whose contact details and referral methods are available. on its website: www.mtv.travel.
Non-refundable your reservation is out of time for a free cancellation : · Any modification or cancellation of reservation is possible up to 48 hours before the date of arrival (23h59 UTC +1), after this time the first night will be invoiced.
-In case of early departure, the nights initially reserved will be charged in full.
-In case of no-show, the entire reservation will be charged.
- To cancel your reservation, please use this form or our website: www.hotel-lescale.com Cancellation of reservation is effective upon receipt of an e-mail from us confirming it.