Logis Hôtel le Bouton d'Or

Perdu dans la nature, the Bouton d'Or is an extraordinary experience!

I am not sure that there is enough room to describe how bad this was. I chose this hotel because of the description of the facility and I believe that it was very misleading. To begin with, the location is indeed a the end of a forest road but that is a scarry drive at night, in the rain, and many kilometers from a medium sized town. Next, there was a language barrier unlike any we have ever experienced in France. We speak english and neither of the individuals that took care of us did or would. We had to try to communicate through our Google translator or a computer translator. This did not help at all. I immediately stated that I wanted to cancel the second nights stay and requested a refund. The manager refused to accommodate me. I explained that my wife has a heart condition and we never know when we may need medical assistance, which meant we needed to be closer to a town with medical facilities. She still refused. They showed me to our room and it was quite small with few amenities. We decided that because of the language barrier, and what we saw in the restaurant with other guests that were struggling to figure out what to order for dinner, we would simply dine on our luncheon food we keep with us when traveling. To get to our room we had to carry all of our luggage up a stairway to the "balcony", which is nothing more than a covered walkway. There is not a view from the balcony of the valley, as suggested in the write up, but there is one of the side of the hill top we were on. All night long the lights from the balcony were flipping on an off, apparently because other guests kept going out and smoking during the night. The smell of cigarette smoke would make its way into the room so badly that it actually woke us up. The walls of the rooms were so thin that you could hear guests unzipping their luggage when they would arrive and one of our "neighbors" was quite sick during the night which you could also hear very clearly. In the morning we showered and dressed, packed our luggage, and went to the car where we found the parking area to be a muddy mess and cars squeezed in because of inadequate parking. We chose to leave this place because of the staff's rudeness, the poor facility, and the distance to a medical facility. As I said then and here, we needed to be closer to a medical facility if my wife needed help. As I alluded to, we have traveled in France for years and love the country and its people. We especially love the Alsace region, but had we stayed at this place when we first started traveling there more than two decades ago, I am not sure we would have ever gone back. DON'T STAY HERE especially if you are english speaking. All they want is your money, they are not looking out for your comfort and certainly not wanting to alleviate any concerns. We never got our money back for the second night's stay that we had to forfeit. If they cared about taking care of guests they would have honored that request. We ended up going back to Colmar the morning of what was to be our second day at this terrible facility and got a wonderful room at the B&B Hotel. That hotel took good care of us and we will certainly go back there the next time we are in the area. Save your money for a good place like the B&B Hotel and don't waste it on a place like Le Bouton d'Or in Lapoutroie.

What a great discovery and therefore a great experience. Very warm welcome. Help with hiking. Very clean, cozy, pleasant room, nothing is missing. Worth much more than a two-star! Superbly located in the heart of the Vosges, surrounded by meadows and forest.

Superb location and excellent restaurant. The calm is respected in nature with a dazzling view. Top breakfast!

Very pleasant, attentive and friendly staff. Great quiet location with a beautiful view. We really enjoyed it

Quiet en perfect hospitality!

A great hotel with very good food, we would love to come back.

We were travelling by motorbike, the hotel is in a quiet location and easy to reach. Breakfast and the restaurant are recommended, the food is very good. We would be happy to come back.

Overall very pleasant one night stay. Very pleasant staff, lovely location and nice room. Only slightly disappointing aspect was the confusion over the fact that we had pre booked an evening meal and our waitress didn't appear to know what this meant and what we could or could not have from the menu. Ended up being a set menu which I thought was expensive that is why I have rated value for money at 4 stars rather than five.

Toujours un plaisir de séjourner de ce chouette hotel.
Entre la gentillesse de la patronne et de tout le personnel, il n’y a plus qu’à goûter la très renommée potence 🤤😊

A highly recommended place

An exceptional place. , delicious cuisine, a remarkable view

Everything is perfect, the quiet place in nature Very beautiful renovation of this farm with great comfort and very friendly hosts

beautiful hotel, warm mountain type. very good cuisine, friendly staff and owners, remarkable view of the valley. Quite difficult access to get to the hotel (+/- 10 from the village) the road is narrow the crossings are difficult with other vehicles, but that makes the experience more beautiful

We tend to cite the Liégeois as having their hand on their heart but in this sign, they have their hearts in their hands!

Warm welcome - Very pleasant stay - Efficient staff - Impeccable bedding - Excellent gastronomy -

Pleasant stay despite the snow which makes access difficult. Good value for money.

Great welcome, for our first at the hotel and restaurant and yes we haven't been there for 9 years as a couple everything was great the welcome the succulent meal the pleasant room magnificent view in a quiet location what we were looking for magical, hearty breakfast thank you again

Very warm team, very good atmosphere, I was able to receive a mattress topper because the mattress was too hard for my back, impeccable service, magnificent view and very good food. To recommend.

Very nicely located small hotel with cozy rooms and comfortable beds. Everything very clean. The furnishings and level of modernization exceed the actual 2-star rating. The restaurant is exceptionally good. Very friendly and attentive staff.

Magnificent meals but a little cramped room

We wish we could stay longer!

Idyllic location of the hotel. Nice room very quiet. Excellent food and friendly servers. We add eggs (of various cooking), an espresso coffee and the breakfast would be perfect. Keep going !

Always great!! Welcome, friendly people who are always listening! The cuisine is very good and the setting relaxing and just as beautiful! I recommend 200/100

We have been at Le bButon d'or for the second time and it will not be the last one! We highly do recommend it, it's a place one doesn't find very often today.

A stay at the Top 😉, a great establishment with a magnificent view.

a pleasant stay, meal to recommend

Very nice place and staff. Relaxing place, everything we were looking for 👌

Accueil des plus sympathiques de la part de toute l'équipe de l'hôtel. Ambiance familiale. Excellente cuisine. Petit-déjeuner copieux et varié. Situation idéale pour randonnées. Vue magnifique.

Excellent restaurant. Disappointed with the room which overlooked the outside hallway serving other rooms. So, for our privacy, we had to close the blackout curtains. And therefore, forced to turn on. A veil would be welcome. Superb view from the terrace of the establishment.

Very good human surprise, places, activities, reception service, kindness

Toujours un bel accueil dans un cadre idyllique