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If you have any questions about the ETIK loyalty programme or your ETIK account, please find the frequently asked questions here.

Only cancel your booking through the same channel through which you made your booking (logishotels.com, hotel direct or online travel agency such as booking.com, expedia.com).

Check your cancellation policy on your confirmation first, as some rates are non-changeable and non-cancellable.

If your booking is cancelable and you have booked through Logis Hotels channels, you have three possibilities:

• On this page "Manage my booking", enter your booking number and the email you used to make your booking to manage it directly.
• On the booking confirmation email, a "Manage my booking" button allows you to cancel the booking directly.
• If you are an ETIK member, connect to your account from this page "My account" to manage your bookings.
• By contacting the Central booking Office here.

Modify your booking only through the channel through which you made your booking (logishotels.com, direct hotel or online travel agency such as booking.com, expedia.com).

First of all, you must have the booking  number indicated on the booking confirmation e-mail, then you have three options:

Booking from the Logis Hotels website or application:

• Online, you can cancel and make a new booking . Check the cancellation conditions of the hotel in question beforehand.
• Contact the Central bookings Office here.

Booking directly with the hotel:

• Contact the hotel directly, specifying your name, your dates of stay and the number of rooms to be changed.

If the hotel has a restaurant, you will find a "Restaurant" section in the hotel's file.

For hotels without a restaurant, it is possible that some hotels offer small-scale catering (snacks, jars, boards, etc.). This is mentioned in "Hotel facilities and services".

For hotels without restaurants, some have agreements with partner restaurants.

Each hotel is free to accept or not animals. This information can be found in the hotel's description under the heading "Hotel facilities and services" or under the frequently asked questions about the hotel.

Some hotels charge an additional fee for accommodating pets. This information can be found in the "Hotel facilities and services" section. Some hotels indicate the price of this option at the time of booking confirmation.

Some hotels have private parking facilities, which may be free or subject to a charge. In the hotel's description, this information can be found under the heading "Hotel facilities and services", with details of whether this service is free or not.

Hotels that have an electrical power point are marked 'Electrical power point' in the 'Hotel facilities and services' section. Some hotels charge for this service, so please contact the hotel to find out more.

The opening hours can be found on the school page in the "Info" tab > "Opening hours" section.

Arrival and departure times are specific to each school and can be found on the school's page in the "Info" tab > "Timetable" section

When you book online, your credit card is requested to guarantee the booking. You can then specify in a comment on the booking confirmation page that you will pay part of your stay with a LOGIS HOTELS e-gift card once you are on site.

Remember to check your spam or junk mail or contact reservations-hoteliers@logishotels.com

On the hotel page, go to the "Hotel facilities and services" section to find out if the hotel has wifi access.

hotels with access for disabled persons or persons with reduced mobility have the words "Disabled access to the hotel" and/or "PRM rooms" in the "Hotel facilities and services" section.

Some hotels have a private car park, and this may be free of charge or for a fee. This information can be found under the heading "Hotel facilities and services", with details of whether this service is free or not.

Hotels that have an electric terminal are marked "Electric terminal" in the "Hotel facilities and services" section. Some hotels charge for this service, please contact the hotel to find out more.

hotels with air-conditioning in the rooms are marked "air-conditioned" in the hotel card under the heading "Hotel facilities and services".

This information can be seen directly in the equipment details of each room. If the information "baby bed" or "extra bed" appears, it means that the room can accommodate these facilities. A supplement may be required depending on the hotel.

Please contact the hotel directly.

To find out if an hotel has a swimming pool, go to the hotel card in the "Hotel facilities and services" category in the "Facilities" section

To reserve a table at the restaurant, please contact the hotel directly by telephone or email.

To find out the opening and closing times of a restaurant, go to the "Restaurant" tab in the "Restaurant opening times" section of the hotel's file.

You can find the types of dishes and cuisine offered in the restaurant, in the card of the hotel in the tab "Restaurant".

You can find the indicative prices charged at the restaurant in the "Restaurant" section in the "Menu" section.

To find out if a hotel has a co-working space, simply go to the hotel's details under the heading "Hotel facilities and services". If the hotel has a coworking space, this information will appear.

To find out if a hotel has a seminar room, simply go to the hotel's profile under the heading "Hotel facilities and services". If the hotel has a seminar room, this information will appear.

Your credit card serves as a guarantee for your stay. However, if you have chosen a stay for which the booking conditions indicate prepayment, the hotel may deduct all or part of the stay before your arrival. Please refer to the booking conditions mentioned in your confirmation email.

Your bank details are used to guarantee your booking.

On arrival or departure from the hotel unless the booking conditions state that your stay must be prepaid.

To find out if an hotel accepts holiday vouchers, go to the hotel's page under the heading "Practical information" and then "Means of payment". If the word "Chèques Vacances" appears in this heading, it means that holiday vouchers (ANCV) are accepted on site.

Only the hotel in which you stayed can provide you with an invoice for your stay. We advise you to contact the hotel concerned to obtain your invoice.

Please refer to the cancellation conditions of your stay. You can find them in the confirmation email you receive.

An e-gift box is a service offered to a beneficiary to enjoy an experience or service from the list of participating establishments. This e-gift pack is sold in dematerialised form, is valid for 18 months and is for 2 people. When you purchase an e-gift voucher, you can choose to send the voucher to your e-mail address or directly to the recipient's e-mail address.

A package may include an overnight stay, breakfast and/or dinner, depending on the package. Please refer to the exact description of the package and the specific details provided by each establishment.

To buy an e-gift box :

1. Select the e-gift box of your choice here.
2. You can choose to receive the e-gift box at your e-mail address or send it directly to the recipient's e-mail address.
3. Fill in the information :

Tick the "Purchase on behalf of a company" box, if you are a professional.
If you are the purchaser and beneficiary of the e-booklet, tick the "This purchase is for me" box.

4. Enter the beneficiary's details.
5. Pay the full amount of the e-gift box or share the amount with other participants.
6. Pay and confirm your purchase.

Shortly after purchasing your e-gift box, you will receive a confirmation e-mail with a link
The recipient will also receive a link to his or her e-gift voucher in pdf format.

The e-gift pack can only be paid for by credit card: Carte Bleue Visa or Mastercard.

Payment by Etik loyalty vouchers or e-gift cards is not accepted.

You have the option of paying in full or sharing the amount by entering the e-mail addresses of all the other participants.

Each person will receive a payment link by e-mail.

The e-gift pack will be confirmed as soon as all participants have paid.

If a participant has not yet paid, the order will remain on hold until all payments have been received.

It is possible to buy several e-gift packs for different people at the same time. Please contact the sales department at the following address service-commercial@logishotels.com for more information.

Only the dematerialised version of the gift e-card, received by e-mail, is available.

To check the validity of your e-gift voucher, take your e-gift voucher code from the pdf you received by e-mail and click on this link (it is also valid for e-gift packs).

The gifte-box is valid for 18 months from the date of purchase, i.e. 548 days, and cannot be extended. Please make sure you use it before its expiry date, as it cannot be extended afterwards.

The gift pack is valid for 18 months (548 days) and cannot be extended. Please check the validity of your gift box by entering your e-coffret gift code.

It can be sent directly to the beneficiary by e-mail by clicking on the option "In beneficiary's inbox".

To change the information entered at the time of purchase, please contact Customer Services by e-mail at centralelogis@logishotels.com who can help you.

It is not possible to make an exchange, you must cancel the e-gift voucher, request a refund of the e-gift voucherby e-mail to centralelogis@logishotels.com and then buy the e-coffer you want.

The confirmation e-mail is sent to the purchaser or recipient of the e-gift pack with a link to it in pdf format. Please check your junk mail or spam folder.

If you still can't find it, please contact our customer service department at centralelogis@logishotels.com indicating your first name, surname and e-mail address or the first name, surname and e-mail address of the beneficiary.

If you have misplaced your e-gift pack or the information it contains, please contact our customer service department directly by e-mail at centralelogis@logishotels.com. They will be able to find your e-gift box with your first name, last name and e-mail or with the first name, last name and e-mail of the beneficiary.

The e-gift voucher is non-refundable.

The e-gift voucher is valid for 18 months from the date of purchase.

The e-gift voucher is only valid for the services contained in the e-gift voucher and cannot be exchanged for a credit note.

There is a 14-day withdrawal period for cancelling an e-gift box. During this 14-day cooling-off period, if you wish to cancel an e-gift box, please contact customer services by e-mail at centralelogis@logishotels.com which will cancel the order and request a refund.

Booking a service is subject to the booking conditions of the chosen establishment.

Please contact the establishment directly for further information.

Indeed:

1. Cancellation conditions may vary from one establishment to another. However, cancellations are often free up to 48 hours before arrival.

2. Arrival and departure times vary from establishment to establishment.

To contact the establishment concerned, please click on this link first: https://logishotels.bonkdo.com/en/mygift/ then enter the code for your gift e-card and fill in the contact form in the establishment's details.

To use your e-gift voucher, first choose one of the participating establishments and then book directly with the chosen establishment, indicating which e-gift voucher you have.

To consult the establishments accepting this e-coffer-gift, you will need to :

1. Click on this link (it is also valid for e-gift packs).
2. Enter the code for your e-gift pack
3. Select the establishment

Your gift e-card is only valid in the list of establishments accepting this gift e-card. You can consult the list of participating establishments with your e-coffer gift code by clicking here.

Booking with your e-gift voucher is subject to availability.

We recommend that you book as early as possible to guarantee the availability of the chosen service.

If your dates are restricted, we suggest you choose another establishment.

To change your booking dates, please contact the establishment directly, subject to availability of the new dates

E-gift vouchers are valid only once for a single service and cannot be combined with other e-gift vouchers.

Payment for an e-gift box is exclusively by credit card, so payment with ETIK loyalty vouchers is not possible.

The e-gift box is not eligible for the ETIK loyalty euro credit.

When purchasing multiple e-cards or large amounts, additional checks are required to limit the risk of fraud. If this is the case, an email is sent to notify you that the order is being processed. Once the check has been completed, you will receive your e-cards.

It is not possible to change the amount of an e-gift card. However, you can contact the booking Centre here to cancel an order in order to place a new one.

To change the beneficiary's address in case of error, please contact Customer Service here.

To offer e-cards to your customers or employees, please click here.

Only credit cards are accepted to buy e-cards.

You can use your e-gift card in our 2000 hotels and restaurants in Europe among the following brands Logis Hotels, Cit'Hotel, Urban Style, Demeures & Châteaux, Singuliers Hotels, Auberge de pays

You can check your e-gift card balance by clicking here and entering your e-gift card details.

E-gift cards are valid for 2 years from the date of purchase. The validity of the e-card is indicated directly on the e-card.

E-gift cards are valid for 2 years and cannot be extended, except in exceptional cases (covid ...). Please contact Customer Service here.

You can pay for your stay with an e-gift card on site. You can pay for all or part of your stay with your e-gift card depending on the amount.

You can pay all or part of your restaurant bill with the e-gift card.

E-gift cards can be combined. You can therefore pay for services on site with several e-cards.

You can take out cancellation insurance at the time of your reservation or up to 48 hours after your booking by clicking here.

The insurance is charged directly online at the time. If the payment was successful, you will be debited directly after your insurance purchase.

To claim reimbursement from the insurer following a cancellation or interruption of your stay, go to www.declare.fr. You must then click on "declare a claim" and follow the procedure.

The insurance is non-cancellable.

You can obtain the Guide Europe des hôtels-restaurants Logis Hôtels directly from the hotels in the Logis Hotels-Cit'Hotel network: Demeures & Châteaux, Singuliers Hôtels, Logis Hotels, Cit'Hôtel, Urban Style and Auberge de pays.