Restaurant le Vert Bocage

My room must have suffered water damage previously, it smelled very bad. Or maybe a sewer backflow... The bleach put upstream only made the smell worse. The reception, not at all friendly, the person recited her text while giving an envelope, when I asked her if my room was on the road, she answered me that she did not know and that in any case the hotel was full so there was no possibility of changing rooms. Forced to wear noise-canceling headphones because I could hear the kitchen live! Very poorly soundproofed and also facing the corridor. The restaurant extremely pretentious, but still the catering service was attentive and very good and the food not bad. The breakfast service is rubbish, everything is left on the bar to prevent the waitress from getting tired, and nothing is consistent (for example, a fork and knife are placed on the table with the cup and saucer, but the spoons are on the bar. The juices are apple and pineapple, but not orange. The butter is in small portions (we are in Normandy!!). The music is extremely loud in the morning. I can understand that it is difficult to hire staff and/or that for the sake of economy, we limit the staff, but not to the detriment of quality. You want to save money, then remove the smoked salmon and brioche from breakfast, simplify things and get to the point!! When you come from the hotel car park, you arrive directly in the restaurant, why don't you welcome customers there rather than going along a corridor which then forces your staff to go back and forth incessantly. You have never put yourself in your customers' shoes, the experience is rubbish! I hope my message is useful to you and you don't say to yourself: "we can't please everyone" or "well, there's a grump". Tell yourself instead: "finally a serious comment that will make us move forward and help us stand out!"

Everything is perfect from the welcome to the rooms, the bedding, the service and the cleanliness. I highly recommend this hotel.

Great place and team :)

One night stay: on arrival a very warm and smiling welcome offering dinner at the restaurant. Very comfortable and clean room Dinner rather negative due to the lack of staff, you lost two aperitifs. During breakfast the waitress takes calls on speakerphone and no confidentiality we learned that a customer refused the quote for November 9. Rather satisfied with the hotel but disappointed with the dinner

Poorly soundproofed room, very brief breakfast, very good restaurant, generally disappointing value for money

We arrived around 9am in the breakfast room there was nothing left in cold meats and cheese, we were disappointed. Between the first and the last customer the breakfast must be identical since the price is the same.

Très bon accueil . Chambre très confortable et spacieuse repas excellent

Lovely hotel, the rooms are cosy, the staff is very professional, friendly. I highly recommend this establishment.

Very noisy with road noise from both sides of room .
Not enough staff . Breakfast poor and poor service .
Receptionist made effort with language barrier to sort out overcharge on our bill

Recently refurbished, our room was very comfortable and the bathroom was great. It was a bit hot (only 23C outside) and we had to open the window as there was no aircon. The restaurant gets very busy because the food is very good. They do a lot of Pizza and fries etc but there is also a more sophisticated menu and we enjoyed the whitebait, pork belly and local sausage. The young staff were friendly and helpful and the whole thing was good value; we were passing through on a motorbike and the location for that is good, on a main road with a locked (but visible, outdoor) garage.

Well renovated, only downside is the noise from the road.

Fawlty towers

Very small room with no amenities

Nice hotel. Full breakfast. But lack of staff in catering. It's a shame.

Comfortable renovated room. Lack of a luggage rack, no problem. Free enclosed parking, great. Limited restaurant on Sunday evening, no service in the main room. Long wait. Correct breakfast buffet, hot chocolate drink not self-service and it is not very hot. served at the bar. ;

I booked what was advertised as a Moto Weekend Special and included garage parking for the motorcycle and a Comfort (ipgraded) room. When I arrived, however, I was told there is no garage for the motorcycle and tge room I was allocated was nothing like as noce as the photograph of the Comfort room I had booked, it was much more basic.
That said the room was clean and adequate and the car park was locked at night. It's a nice place to stay but don't waste your money upgrading to the 'Moto Weekend' package as it doesn't actually exist and if you pay for the upgraded room make sure you show hhem the photo of the room you expect when you check in.
The people were all lovely and the breakfast was excellent.

Spacious room, very comfortable bedding, which is rare in hotels these days. Hearty restaurant with plenty of choice. For a very reasonable price. I highly recommend.

Staff and hotel are amazing. Same cannot be said about restaurant manager who was very curt, broke wine glasses, shouted and walked off without clearing broken glass from floor/table for a colleague later to stand on. We were handed a menu nothing was explained as to what our half board meal included and at one point we were left over an hour and still not had our desert order taken by her so left having only had a main course. There was an outside bbq event taking place and they were given priority from the only two waiters who were both amazing and a credit to the hotel and hotel residents were just left to wait.

Everything was good, nice welcome but a small bottle of water in the room would be a plus 😉

Large, quiet rooms and excellent restaurant

Receiving a warm welcome and quality service makes all the difference when visiting an establishment. Whether it is the restaurant staff, young and qualified, or the lady who welcomed me at breakfast with a wide choice of meals, every detail contributes to creating a memorable experience. It's always gratifying to know that efforts are being made to provide impeccable service and hospitality that exceeds expectations. These little touches are often what keeps customers coming back and recommending the establishment to others. Well done to the entire team for their hard work and dedication to customer service excellence.

Gorgeous small hotel just outside the city. Very welcoming and super clean. Staff Fri and helpful

Nice and clean room Parking Friendly welcome Good French breakfast Good location for visiting Rouen

Nice little hotel with a great restaurant. Comfortable and quite spacious room

Very good experience. We are happy about our stay for one night, and for warm days it would be nice to have air conditioning in the room.

Well done !!! What a joy to experience an evening stopover in your establishment (it will certainly not be the last!!!) From the welcome, the setting, the quality of the meals, the helpful and friendly staff without forgetting the smile at breakfast : everything was perfect!!!

Restaurant and accommodation combination at the top!

The welcome was good, the dinner was excellent, the room was just a little small

Very nice welcome

Restaurant open on Sunday evening with a gourmet menu

Great experience and great friendliness

Very good service, quality, cleanliness. Delighted with our stay.

The warm welcome and the smiling and helpful staff are undeniable assets for any establishment seeking to offer a memorable experience to its customers. A cozy bedroom, although small, can become a haven of peace thanks to careful and inviting decoration. The restaurant, with its beautiful decoration and tempting menus, promises a culinary adventure that pleasantly completes the stay. This attention to detail demonstrates an establishment's commitment to anticipating the needs of its guests, ensuring quality service and an exceptional guest experience.

Lovely hotel with great staff and a delicious breakfast.

The room was small, but very comfortable bed. Great shower! Great towels, sheets, pillows, etc. We slept great! Your staff were delighful. We had a wonderful experience. Thanks!

very nice discovery, hotel children allowed :) very large room.

Clean, renovated room, very good quality towels. Very warm welcome on our arrival, smiling staff at the restaurant. Good service despite the large crowds and few staff. The restaurant's menu can satisfy all tastes. The only downside is the breakfast room, which is not very spacious.

Zeer vriendelijke ontvangst en mooie kamer met een fijn bed

This hotel is a very nice last minute surprise. Renovated rooms, comfortable, towels ++, top catering (dinner & breakfast).

Very nice hotel, very comfortable and excellent staff. The only negative point is the situation of the room on the road side.

Super hôtel , propre , très bel accueil !
On est pas dans une chaîne …

Perfect hotel, restaurant and very pleasant staff.

Very clean and warm room with an ideal temperature. Comfort of the bed. I come back often