Restaurant Les Eleis

Good morning,

The entire team warmly thanks you for this excellent rating as well as for your comment highlighting the quality of our rooms and our breakfast.

We are delighted that the welcome met your expectations.

We look forward to welcoming you again,
Sincerely,
Zoe

Bonjour monsieur Vimont,

Toute l’équipe vous remercie chaleureusement pour votre commentaire mettant en avant la qualité de notre restaurant ainsi que la qualité de service offerte par notre personnel. Nous sommes ravis d’apprendre que votre tablette a bien été réceptionnée.

Au plaisir de vous revoir,

Zoé 

Dear Madam,

I understand your dissatisfaction; however, I would like to clarify a few points:
We informed you by telephone on May 21, 2025, that your reservation for June 18, 2025, could not be honored due to overbooking. This information was therefore communicated to you almost a month before the scheduled date of your stay.

You were offered several alternative accommodations, but the conversation was abruptly interrupted, preventing a constructive exchange. Apologies were offered to you on several occasions by various colleagues and myself.

We also remind you that a customer can: cancel their reservation free of charge up to 24 hours before the scheduled arrival time.

For the sake of transparency, I am attaching all of our exchanges to this message: this will allow everyone to get an objective idea of the situation.

Finally, you have never stayed at our establishment. It is therefore regrettable that you gave us a rating of 1/5 without having been able to judge the quality of our services for yourself. This type of behavior is akin to misinformation and the publication of a false review, which unfairly damages our reputation. We remind you that the publication of false reviews is strictly prohibited and may be punishable by law, in accordance with Article L.121-4 of the French Consumer Code.

Remaining at your disposal, and hoping to one day welcome you to our beautiful region of South Vendée.
Sincerely,
The management.

From: hotel.eleis@orange.fr
Posted: Thursday, May 22, 2025 3:28 PM
To: '4831933188-CY0C88QEB69OL29BWBU2PDEXU.8J298Z1MEBMGFYNZST8VTJ5NM@mchat.booking.com' <4831933188-CY0C88QEB69OL29BWBU2PDEXU.8J298Z1MEBMGFYNZST8VTJ5NM@mchat.booking.com>
Subject: RE: We received this message from Sylvie Kieffer
Hello again Madam,
I am getting back to you because our conversation was abruptly interrupted by you hanging up on us.
Scheduling errors are rare, but unfortunately they can happen. Since to err is human, I apologize for any inconvenience.
As my colleague was able to tell you, we remain at your disposal to offer you a rehousing solution.
Remaining at your disposal,
Sincerely,
Virginie COTTIER

By: Sylvie Kieffer via Booking.com
Posted: Thursday, May 22, 2025 2:28 PM
To: hotel.eleis@orange.fr
Subject: We received this message from Sylvie Kieffer

Confirmation number: 4831933188
You have a new message from a guest
Sylvie Kieffer said:
Hello, I just received an email stating that you are canceling this reservation. Is it really from you? Is there a problem with the reservation? I await a response. Kind regards, Sylvie Kieffer

Good morning,

Thank you for taking the time to share your feedback.

Our rooms are not equipped with air conditioning, which we make sure to clearly state in our descriptions. Only the dining room has two air conditioners for the comfort of our guests during meals.

We hope that your stay was pleasant and would be delighted to welcome you again.

Yours faithfully,

Zoe

Good morning,

Thank you for taking the time to share your feedback.

Rates in June correspond to peak season, which explains a slight increase compared to other times of the year. Furthermore, our establishment offers two room categories. During your next stay, don't hesitate to opt for a Grand Confort room, which we hope will fully meet your expectations.

We look forward to welcoming you again.

Zoe

Hello Mr. Moisson,

The entire team thanks you for this great review. We are delighted to see that the welcome and our staff lived up to your expectations.

I'm looking forward to seeing you again,

Yours faithfully,

Zoe

Good morning,

The whole team thanks you for your feedback, we are delighted to see that you liked the hotel,

looking forward to seeing you again in our beautiful Poitevin marsh,

Have a nice day,

Zoe

Good morning,

Thank you for your comment, the stopover evening is offered to workers, sales representatives, people staying as part of their work,

Don’t hesitate to ask us for it during your next visit to the south of Vendée.

Zoe

Hello Jean Pierre,

The whole team thanks you for your comment, we are delighted to see that you enjoyed your stay,

See you soon,

Zoe

Good morning,

Thanks for this great comment,

We are happy to have been able to bring you a little moment of humor,

See you soon in our beautiful region of the Poitevin marsh,

Have a nice day,

Zoe

Good morning,

Thank you for this great comment which highlights the quality of the work of our staff and our rooms.

We are delighted to see that our hotel in the Marais Poitevin and its surroundings have won you over,

We look forward to seeing you again in our beautiful region of southern Vendée,

Have a nice day,

Zoe

Hello, thank you for taking the time to leave your comment which highlights the quality of our rooms,

We are delighted to see that you enjoyed your stay,

Indeed we offer breakfast in the room for an early departure, unfortunately, during heatwaves, we cannot put fresh products on the tray. However, we offer an express breakfast from 6:30 am on weekdays and 7:30 am on weekends to be enjoyed at the bar.

I'm looking forward to seeing you again,

Have a nice day,

Zoe

Good morning,

Thanks for this great note,

We look forward to seeing you again on your next trips to Vendée,

Have a nice day,

Zoe

Good morning,

Thank you for this great note,

I'm looking forward to seeing you again,

Sincerely,

Zoe

Hello Mrs,

Thank you for taking the time to leave us your comment,

You called us 3 times because you took the wrong route, we spent some time on the phone with you to advise you.

There are 3 signs at the front of the hotel and several signage around it,

The restaurant is open from Monday to Friday lunchtime (as indicated on our website, Logis, booking...)

The portal code was given to you orally by the director of the establishment,

Sincerely,

Zoe

Good morning,

Thank you for your comment,

We take your proposal into account,

I'm looking forward to seeing you again,

Sincerely,

Zoe

Good morning,

The whole team thanks you for your comment,

We are delighted to see that your stay was calm and pleasant.

I'm looking forward to seeing you again,

Sincerely,

Zoe

Hello Mrs,

Thank you for taking the time to write us this great comment, we are happy to see that our efforts are paying off and that you had a very good stay at our establishment.

Looking forward to seeing you again during your next visit to Vendée,

Beautiful day,

Zoe