Restaurant Le Chalet Lyrique

Hello Mrs. Anne-Marie F.,

Thank you for taking the time to share your feedback following your stay at the Logis Hôtel Noemys Gradignan. We are delighted that you slept well and that the quality of the welcome, the availability, and the kindness of our staff contributed to making your stay enjoyable.

We also take note of your comments regarding the condition of the carpet and the less-than-optimal location of the air conditioning in your children's room. We regret that this has impacted their comfort and will explore solutions to improve this.

We look forward to welcoming you again in better conditions.

Yours faithfully

The Management of NOEMYS GRADDIGNAN

Hello Mr. Jean-François G.,

Thank you so much for your positive feedback! We're delighted that you enjoyed the welcome, the quietness of the place, the easy parking, and the cleanliness of the room—your special mention for our cleaning team will make them very happy.

Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you again very soon.

Yours faithfully,
The Management of NOEMYS Gradignan

Hello Mr. Christophe B.,

Thank you so much for your warm feedback. We're delighted that you appreciate our team's hospitality and helpfulness—your interactions are also a shared pleasure!

We have taken note of your comments regarding the bathroom. The age of some of the fixtures, particularly the bathtub, is a point we have identified, and we are currently working to gradually modernize our facilities.

We look forward to welcoming you back very soon.

Yours faithfully,
The Management of NOEMYS Gradignan

Dir J.Phillip,

Thank you for sharing your feedback. We're delighted to hear that you enjoyed the comfortable bed, quiet room, and spacious bathroom, as well as the pleasant courtyard atmosphere in the evening.

We appreciate your observation regarding the carpets in the corridors and want you to know that refreshing our decor is part of our ongoing improvements.

We look forward to welcoming you back for another comfortable stay.

Best regards,
The Manager of NOEMYS Gradignan

Hello Mr. Thierry B.,

Thank you for taking the time to share your review. We're glad your overnight stay went well and the room met your expectations for one night.

We take note of your comment regarding the carpet and are continuing our efforts to improve the comfort of our rooms.

We look forward to welcoming you again,

Yours faithfully,

The Management of NOEMYS Gradignan

Hello Sir,

We thank you for taking the time to share your experience, although we are sincerely sorry to hear that it did not meet your expectations.

We apologize for the condition of the bathroom you described. This type of situation does not reflect the standards we strive to maintain. Your feedback has been forwarded to our maintenance team, and a full inspection of the affected room has been requested.

Regarding the presence of ants, we understand your inconvenience and take this report very seriously. Specific treatment will be implemented immediately to avoid any future inconvenience.

We sincerely regret that your stay did not bring you satisfaction, and we hope to have the opportunity to regain your trust during a future visit.

Sincerely,
The Management of the Logis Hotel

Hello Mr. Beraudy,

Thank you so much for your positive feedback! We're delighted that you appreciated our team's warmth and kindness. Your compliments are heartfelt and encourage the entire team to continue on this path.

We look forward to welcoming you back very soon!

Sincerely,
The hotel team

Hello Mr. Franck G.,

Thank you for taking the time to share your experience. We are sorry to hear that the street noise disrupted your rest, as well as the difficulty you encountered with the light switch at the entrance to the room.

Your feedback is important and has been forwarded to our technical team so we can quickly verify and correct this issue. During your next stay, please do not hesitate to report this type of issue to us on-site; we will always do our best to offer you a solution, including a quieter room if available.

We hope to have the pleasure of welcoming you again in better conditions.

Sincerely,
The Management of NOEMYS Gradignan

Dear Customer

Thank you for taking the time to share your detailed experience. We are delighted that you were satisfied with the welcome and services of the hotel part. However, we sincerely regret the inconveniences encountered during your meals.

Your comments on the lack of tact of the catering service, the management of heated spaces, as well as the organization of tables are taken very seriously. We understand that these situations have affected the quality of your stay and we are sorry. Rest assured that we will raise awareness among our team in order to improve the management of customer comfort, particularly in cold weather, and to adopt more respectful practices during the service and maintenance of the rooms.

We hope to have the opportunity to welcome you again and offer you an experience that meets your expectations.

Sincerely,
The hotel team

Hello Eric,

Thank you for sharing your experience. We apologize that street noise and poor insulation disrupted your stay, as well as the decor style, which did not meet your expectations.

Please know that your comments are taken into account in our renovation project in order to improve the comfort and ambiance of our rooms.

We hope to have the opportunity to welcome you again in a renovated setting.

Yours faithfully,
The Management of NOEMYS Gradignan

Dear Christopher

Thank you for taking the time to share your thoughts with us. We are delighted that you found our team professional and friendly.

We have noted your comments regarding the bathroom in room 410, including the lack of a shower, the leaking faucet, and the TV reception problems. We apologize for these inconveniences and will make the necessary repairs. A general refresh of our facilities is also under consideration to improve the comfort of our customers.

We hope to have the opportunity to welcome you again in better conditions.

Sincerely,
The Management of the Hotel Noemys Gradignan

Dear Luc DE SMET,

We thank you very much for your valuable feedback and for your rating.

We hope to have the pleasure of welcoming you again very soon, for a future stay with us.

The Direction of Noemys Gradignan

Dear Caroline,

Nous vous remercions pour votre précieux Return d'Expérience et pour votre excellente notation. Sometimes it is important to consider the quality of the environment, accessibility and environmental friendliness. Votre appreciation for the gentleness of our personnel,

Now you can enjoy the pleasure of being satisfied with your progress, so that you are always satisfied.

La Direction de Noemys Gradignan