Logis Hôtel Restaurant Hermitage

Dear Sir,

Thank you for your review following your stay at our establishment.
Regarding the comments about our restaurant, we are very surprised and refer you to the ratings given by the various guests who regularly frequent our establishment.
Logis de France 9.3/10
Tripadvisor 4.5/5
Google 4.4/5

Rating Staff

Logis 9.4/10

Tripadvisor 4.5/5

Google 4.5/5

Regarding the bedding, we also received excellent feedback.
We'll let you discover the guest ratings for yourself.

However, we agree with you that our breakfast needs to be improved.
Best regards,
L HERMITAGE

Dear Mr. Scolan,

We would like to thank you for your appreciation following your visit to our establishment.

We can see that overall you appreciated our service.

Regarding the slight cleanliness issue in the room, you should have mentioned it to us and we would have reacted immediately.

This is a point on which we pay very close attention.

The fact that the bedroom window was left open all day may have contributed to the dust depositing on the furniture.

We would like to apologize for any inconvenience this may cause.

I'm looking forward to seeing you again.

Sincerely.

AB

Director

Dear Sir,

Thank you for your message and feedback on your experience at our establishment.

First of all, we would like to point out that our cuisine is made exclusively with fresh produce, hence our menu.

3 menus and a menu consisting of 4 starters, 4 main courses and 3 desserts

This guarantees the quality of the products.

We refer you to the rating given by customers who frequent our restaurant which is 9.3/10.

We'll let you look at the one from our colleague that you cite as a reference...

Regarding your reservation that you made on Saturday evening at 6 p.m. on the application, it is certain that you cannot obtain the best rooms given the late hour of this one and for a rate of 89 €. You compared us to a colleague who

is 30% more expensive than our price list. I dare to hope that the price level is indeed justified.

For a lower rate than you paid at our colleague and with an advance reservation, in our establishment you would have had a DELUXE room, Italian shower, 180cm bed from the most recent in our hotel with a price lower by 18% if you wish to compare with the establishment of our colleague.

When you allow a bedding type to be requested in your last-minute message, as well as a useless table, you mention that when you make a reservation at the last minute, the possibilities are significantly less in terms of choice.

It's simply common sense and logic that seems to escape you.

Sincerely

AB

Dear sir

We thank you for coming back to our establishment.

For your information we only work with fresh products which explains a menu with only 4 starters, 4 main courses and 3 desserts. 

It is a chosen and assumed policy. We may note that you have noted the excellence of our restaurant in your annotation.

As for the price, we are a bit surprised because they have only increased by 2% in 2 years. While raw materials have jumped 17%, 25% for gas and 15% for electricity.... not to mention wages.
Hoping to see you again anyway.

Very cordially
HERMITAGE

Cher Monsieur,

Nous tenions à vous remercier de votre message quant à votre passage dans notre établissement.

Nous pouvons constater que la prestation que nous proposons a été très appréciée.

Ce fut un reel plaisir de vous recevoir.

Bien cordialement.

AB

Directeur

Hello both of you.

It was a real pleasure to see you again

Thank you very much for your feedback experience.

Hope to see you again soon

Best regards.

AB

GM

Dear Sir,

Thank you for your comment regarding your stay at our establishment.

We would like to remind you that you have chosen a hotel located in a 1960s mansion and that, despite the modernization of certain spaces, some remain with a certain authenticity sought by customers.

Perhaps our hotel choice simply doesn't quite match your taste. Mistakes are possible.

As explained, when you were offered to change rooms (for which you made people happy, because the latter is in high demand by our customers,...balcony, park view etc...) the bathtub system is increasingly done without shower screen, they are

increasingly placed directly on the ground.

For the mixer tap, all you had to do was operate the small lever located in the center.

However, after checking, we noticed that a small cap was missing.

As for the decoration, it's in the ART DECO trend, which you may like... or not. It's a matter of taste.

We remind you that you arrived at 3 p.m. (one hour before the official opening of the establishment, with no customers other than you).

You stayed until 4:15 p.m. in the first room number 6 and not 2 before your request for a change, this without any other guest, hence our surprise regarding the sound aspect that you mentioned...

If you read the comments of other customers you will be able to note that the calm and peaceful side are strong points very often mentioned.

Finally, we thank you for commenting on the quality of the welcome and the service provided by our restaurant.

Best regards.

AB

Director

Dear Mister Taylor,

Thank you very much for your feedback experience to our Hotel L HERMITAGE.

Hope to see you again soon.

BEST REGARDS

AB

Général Manager

Dear Mr. Catalan,

We would like to thank you for your comment following your visit to our establishment.

We have noted the small point for improvement.

We can see that you generally enjoyed the Hotel and more particularly our restaurant with its gourmet and semi-gastronomic cuisine.

I'm looking forward to seeing you again.

Best regards,

AB

Director

Dear Mrs. Longa,

We would like to thank you for choosing our establishment for your short stay in Berry.

It was a real pleasure talking with you both.

I'm looking forward to seeing you again.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for the feedback on the quality survey regarding your stay in our establishment.

We can see that you enjoyed this little break.

We look forward to welcoming you again for another bucolic discovery.

Best regards.

AB

Director

Dear Mister Watson

Thank you very much for your message about your feedback experience to L HERMITAGE

Hope to see you again soon.

Best regards

AB

General Manager

Dear Sir ,

We would like to thank you for your comment regarding your stay in our establishment.

We can see that you appreciated this little haven of tranquility to recharge your batteries.

I'm looking forward to seeing you again.

Best regards.

AB

Director

Dear Madam,

Our sincere thanks for your message regarding your stay at our establishment.

We look forward to welcoming you again next time.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for taking the time to complete the quality questionnaire regarding our establishment.

We are delighted to see that you generally appreciated our service.

Indeed, the room in question is the smallest in the establishment and because we are very often full, we encourage you to book as early as possible to obtain rooms with much larger surfaces.

Thank you for choosing L HERMITAGE and we look forward to seeing you again.

Best regards.

AB

Director

Dear Sir,

Thank you for your message regarding your short stay at our establishment.

We can see that you enjoyed the break.

It was a real pleasure to talk with you despite a very busy service this Pentecost weekend.

We look forward to welcoming you again for another gastronomic stopover.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for choosing L HERMITAGE for your stay.

We can see that you appreciated our establishment as well as the services offered.

Hoping to welcome you again next time.

Best regards.

AB

Director

Dear Mister 

Thank you very much for your feedback experience to L HERMITAGE.

Hope to see you again soon.

Best regards.

AB

GM

Dear Sir,

Thank you for your feedback on your experience at our establishment.

It was a real pleasure to meet you.

We look forward to seeing you again next time for another bucolic experience.

Best regards.

AB

Director

Dear Sir,

Thank you for taking a few seconds of your time to complete our quality survey.

We take note of all your comments.

We look forward to welcoming you again next time.

Best regards.

AB

Director

Dear Laurens

Thank you very much for your feedback experience to L HERMITAGE.

Hope to see you again soon.

Best regards.

AB

Géneral Manager

Dear Dominique,

Thank you for your feedback on your experience at our establishment.

We are delighted that you enjoyed your short stay.

We look forward to seeing you again for another taste journey.

Best regards.

AB

Director

Dear Madam,

Thank you for your feedback regarding your experience at our establishment.

Please note that initially, you were unable to meet the "Director" of the establishment during your stay because he was not

present during your stage.

By the way, allow me to be very surprised by your comment.

First of all, in case you have amnesia, I remind you that the staff who welcomed you are still waiting for your greetings upon arrival.

Your only question was to ask him where the parking was because you had parked in the disabled space.

The parking lot is right in front of you.

When you were told about it, your husband very curtly replied, "It's not indicated."

Secondly, when we mention that you have been upgraded to a Superior Deluxe room for your two nights, we always expect a simple thank you that never came.

Every customer we've offered a room upgrade to has consistently thanked us.

When you allow yourself to talk about empathy, it would be relevant to have a strong reflection on your own.

When you call out to a waiter by raising your hand, it doesn't seem to bother you in terms of posture...We do!

Finally, we refer you to the ratings given by customers who have visited our establishment regarding the concept of welcome

LOGIS:

Home 9.2 /10

TRIPADVISOR

4.8/5

GOOGLE

4.8/5

Etc...

Best regards.

AB

Director

Dear Annette

Thank you very much for your feedback.

Hope to see you soon for another cuisine expérience on the terrace.

Best regards.

A.B

General Manager

Dear Sir,

Thank you for choosing our establishment for your stay in Buzançais.

We can see from your comment that the entire service provided by our team as well as the setting of the establishment met your expectations.

We look forward to welcoming you again soon.

Best regards.

AB

Director

Mrs. Mauduit,

We would like to thank you for your feedback on your experience at our establishment.

It was a real pleasure to meet you and to pay as much attention as possible to your requests so that your stay was pleasant.

We look forward to seeing you again to continue another culinary experience.

Best regards.

AB

Director

Dear Mr. Durand

Thank you for your message and we look forward to seeing you again for a third time...

Best regards,

AB

Director

Dear Sir,

Thank you for your message regarding your visit to the HERMITAGE.

It was a real pleasure to try to respond despite your booking error.

The most important thing is to find a solution that satisfies you...And that seems to have been the case.

We look forward to welcoming you again next time.

Best regards.

AB

Director

Dear Sir,

We would like to thank you for your visit and for your comment which we shared with the entire L HERMITAGE team.

We see that our semi-gastronomic and gastronomic cuisine has been able to tickle your taste buds!

We look forward to seeing you again on a future visit.

Best regards,

AB

Director

Dear Mister,

Thank you very much for your feedback experience to L Hermitage.

Hope to see you again soon.

Best regards

AB

Director

Dear Sir,

More than anything, please take note of the message.

In order to enjoy your future passage.

Many thanks.

AB

Director

Dear Madam?

We would like to thank you for choosing L HERMITAGE in Buzançais during your visit.

We can see that you enjoyed our establishment.

Hoping to see you again on a future stay.

Best regards.

AB

Director

Dear Mister Scarrott,

Thank you very much for your feedback "storm" and gastronomic expérience to L HERMITAGE

Hope to see you again soon....Without rain

Best regards

A.B

Général Manager

Dear Madam,

We would like to thank you for your feedback within our establishment.

As for the toasted bread, it is made to order. A fire started due to the non-vigilance and negligence of a customer led us to take this measure.

British customers two tables away from you had them.

Regarding the attitude of the receptionist who greeted you upon your arrival and carried out your departure, I took the liberty of watching the video.

When you mentioned a less than warm welcome and departure, forgive me for being surprised.

When you arrive, I hear him say hello to you, mention the procedure for returning at night with a little note of humor regarding the wrought iron gate,

Thereafter, He wishes you a good installation and a very good evening.

When you leave, he leaves your bill on the counter. Indeed he does not ask you how your short stay went (luggage drop-off then you left).

He responds to your annotation “We wish you good luck” with “I’m going to need some”. This will not have "escaped" you since it was already present when you arrived and the influx of cross-vacation hunters requires it.

Allow me to write to you that this is not shocking.

On the other hand, you forgot to write to us that he wished you a good trip and goodbye.

This would have been appreciated for the objectivity in your remarks

Best regards.

AB

Director

Dear Sir, Dear Madam,

We thank you for your message.
Through it, allow us to be very surprised to the extent that all your behavior and your smiles as well as your various compliments during your stay demonstrated the opposite.
You mentioned that the service is very expensive. Needless to say, you took 2 full menus 'Starter, main course and dessert in semi-gastronomic for only 90€ on the terrace facing a wooded park. You also took 2 bottles of wine...
As for the room that you describe as small, it measures 17.50m2 with a view of the park and equipped with a recent Italian shower for a price of 89€ in the middle of the Olympic period and whose events are located in Chateauroux. Again, many customers would have appreciated getting it at this price during this event.
Finally, when you mention asking for milk twice. I remind you that the first time, there was some in the cup provided for this purpose and that the second time, the waiter mentioned to you that the bottle had been taken by the customer next to you and left on his table. He went to get it and served you without a thank you from you.
A thank you that he also did not have, when he had to wipe up all the coffee that you had spilled at the coffee machine.
Finally, we are copying and pasting the ratings given by customer feedback on our site so that you can gain some perspective and perspective regarding your lack of lucidity, objectivity and honesty;

Kind regards
AB. Manager
8.5/10 (104 reviews)
Recommendation
8.6/10
Overall rating
8.5/10
Welcome and services
9.2/10
Accommodation
8.1/10
Restaurant
9.1/10
Value for money
8.3/10
Cleanliness
8.9/10
Breakfast
7.8/10
Envoyer des commentaires
Panneaux latéraux
Historique
Enregistrées

Dear Madam,

We would like to thank you for your message.

As for the shower, a wall is planned as soon as the season ends.

A pillow protector is a great idea;

I'm looking forward to seeing you again.

AB

Director

Dear Madam and Mr. Lueers,

We thank you for responding to our quality survey.
Not all of the rooms in the establishment have the same quality of service. Some, 3 out of 12 to be more precise, have not yet started their renovation work.
As with everyone, time and finances allow actions.
It's like a house.
However, the pricing is different.
For a few dozen euros more, you could have accessed a significantly better service.
Despite everything, we hope that your stay was pleasant.
We look forward to welcoming you next time.

Sincerely
AB
Director

Dear Madam and Mister Neil,

Thank you very much for your feedback expérience to L HERMITAGE.

Hope to see you next time for a new  gastronomic experience food on the terrasse garden.

Best regards

AB

General Manager

Dear Sir,

Thank you for your message and feedback on your experience in our establishment.

I'm looking forward to seeing you again.

Best regards.

AB

Director

Dear Madam,

We thank you for taking a few minutes to respond to our quality survey.

We are pleased to note that you enjoyed your time spent in our establishment.

We look forward to welcoming you next time.

Kind regards.

AB

Director

Geachte heer

Get your feedback.
Ik hoop je de volgende keer weer te zien.
Met vriendelijke groet

AB

general manager

Dear Sir,

We thank you for taking the time to respond to the quality questionnaire.

When you start reading the latter, it would be good to provide accurate comments.

Starting with the parking lot which has 12 spaces and not 2. You just have to look carefully,

To follow, the room is inside the Hotel, there are 5 power outlets in the room, there is a switch on each side of the bed, etc....

For the rest of your comment, we urge you to read those of other customers who generally have opinions diametrically opposed to yours.

But when we start by writing lies, the rest no longer surprises us.

Finally, the attribution of a star category for a hotel establishment is done by a state organization called ATOUT FRANCE on which you can find the 250 controlled points.

You will see by consulting it that we have 97% of the criteria met.

One last point, when you have a requirement such as yours, avoid spelling mistakes...It will be more pleasant to read!

(Generally WITH AN E, bad odors WITH A S ect...)

Best regards

The direction

Dear Sir

Thank you very much for your feedback in our establishment.

We can see that the setting and the gourmet table met your expectations.

Looking forward to seeing you again through another bucolic experience.

Very cordially.

AB

Director

Dear Sir,

We thank you for your message regarding your experience within our establishment.

We can see that you appreciated our service and more particularly our gourmet table as well as the charm of the Hotel.

We look forward to seeing you again for a next bucolic discovery.

Best regards.

AB

Director