Logis Hôtel Adelphia

Very disappointed with our stay at Adelphia which does not correspond to what we have experienced on previous stays in the establishment. No sense of customer satisfaction; from our arrival to our departure, the service was not at all up to the standard of a 4-star hotel, especially at the reception where clearly the service needs to be reviewed. The list is long and I would have liked to be able to share our opinion in person but no one asked us during check out and it's a shame! Spa area with hygiene clearly leaving something to be desired, especially in the toilets. More than mixed welcome with a feeling of disturbing the hostesses. No clear explanations upon our arrival. Check in confirmation time sent by email which was not in line with the time at which the room was actually ready. The cherry on the cake: having to pay extra for a little extra time to check out (due to ongoing treatment) and ultimately not being able to extend access to the room...no word of apology when we had to go back down to reception. Overall, very unfriendly staff overall. More friendly in the restaurant but again, many unjustified supplements, it would be wiser to adapt the dishes to the fair price included in the proposed formula.

A beautiful romantic getaway for a relaxing moment

Super beautiful hotel, incredible spa. Everything is beautiful in the hotel. I had asked for rose petals on the heart-shaped bed. For a marriage proposal it was a great idea. We will come back with great pleasure. Ps: She said yes to me 😉

Overall the stay was. For 150 euros per room per night I would have liked a little more comfort. No drinking water in the room, a fountain in the hallway (to respect the eco-responsible side there are glass or cardboard bottles). No towel dryer, after going to the pool/spa drying towels and bathrobes in the room was laborious. The TV only had 2 channels accessible, for all the others there was a connection problem. All this means that for 150 euros per night (excluding tourist tax) I am a little disappointed.

Very beautiful place, top restaurant and above all the very very welcoming and friendly staff and the spa really great 👍

You quickly feel at home, everything is simple.

Clean hotel. Reception a little cold and lack of information, you had to ask questions to get the information. Restaurant, the staff was very good and the dishes were good. The breakfast is very good with a good variety and quality of products. A big + for the orange juice squeezed on demand. Hotel well placed to go for a walk. The relaxation / SPA area is very nice!

Double bed made from 2 single beds which are not fixed to each other and therefore move apart over time.

Nothing to say. Always on top

Hotel side very good welcome. Clean and spacious room. Very well equipped and great spa. Restaurant side: very good breakfast. For dinner unprofessional staff and ironic waiters. Too bad

Very good establishment, despite the staff at the reception of the hotel and the spa being unfriendly and unresponsive.

Good service, reasonable price, only downside: the dishes served in the restaurant are not tasty enough

Very nice establishment, large spacious room with a King size bed, on the other hand the bedside tables are tiny!!! A magnificent XXL SPA, with many hydro massage jets, jacuzzi and also a larger swimming pool for doing lengths. We also had dinner twice at the restaurant, and there the quality / price ratio was excellent. The breakfast a little expensive, but lots of choice. We took two treatments (massage) and there again nothing to complain about. The friendly staff. A very small downside, our vehicle was in the outside parking lot, and it was immaculate with bird droppings (crows) and we had to go to the car wash!!! The bathroom lacks a little light.

Bedding a little soft and missing the sachet to make hot chocolate

Comfortable hotel with good services, especially the SPA.

Overall, it was a good experience, but I find that the quality/price ratio is not exemplary everywhere... (quality of care or food for example, nothing bad but I find that the price is a bit high compared to what is offered to us) we had the impression of disturbing the employees sometimes, however the organization is excellent! Thank you for this stay, hoping that my comment can be constructive for you

Very good stay. Very comfortable room. Really nice spa and swimming pools. Very warm welcome. Only small problem but which the hotel can't do anything about, people who are not very respectful of the relaxation area and who monopolize the jacuzzi or the bubble baths.

Not 4 stars hotel.

Up to our expectations

We had a great stay. The rooms are very spacious and clean. The restaurant is really very good and we ate very very well there. Special mention for the breakfast... which was exceptional. The spa is also very good, just one downside on the floors which are not very clean and slippery. We will come back!

Impeccable room, everything is perfect, just maybe 2 or 3 staff members not very pleasant, fortunately it works, restaurant reservations for 8:30 p.m., unfortunately there was nothing more, he had forgotten to serve us, so the dish was sent urgently, otherwise the rest was great

No more bathrobes and slippers in the rooms. No more bottles of water...cups for drinking, respecting the environment there are glass or cardboard water bottles and glass glasses. In the end, fewer and fewer comfort services, disappointed...

We were very well received...the room and the bedding were top notch...we felt like pampered customers.

This hotel is superb. Beautiful room with a superb view of the lake. Well maintained and clean. The cherry on the cake is the connected shower, a pure marvel. The staff is friendly.

Séjour très agreable,Belle chambre,Personnel sympathique.
Un petit bémol,le service au restaurant ce soir là a été très très long (plus de trois quart d'heure d'attente pour le plat principal.

A family weekend for the second time, except for the treatments I remove a star because not as expected as in the treatment catalog

At €370 per night for a suite that lacked hand soap in the bathroom, a coffee machine that never worked, noisy air conditioning, missing towels, an electric fireplace that didn't work and finally Japanese toilets that were actually standard because they were out of order... not to mention the passable cleaning, honestly it wasn't worth the price.

A short stay -3 nights- with our grandchildren who are well received in this hotel despite their boundless energy. Access to the swimming pool allows games and relaxation in the water. The location on the edge of the lake allows for long easy walks for young children. The hotel lent me a bike so that I could follow my small team who moved around on balance bikes and scooters. We will come back with pleasure.

Very nice hotel

Perfect experience from start to finish. Pleasant and competent staff. Comfortable, spacious and quiet room. Fine and plentiful restaurant, not to mention the breakfast, the choice of which is unrivaled. I sincerely recommend.

A little more vigilance for children in spa pools forbidden to children. If we could make it compulsory to tie up hair in the spa pool because I very often had some between my fingers. Hair dryer in the bathroom: not powerful, not hot to dry hair quickly

Welcome, breakfast and dinner very good, concerning the SPA it should be reserved for adults only it is a place to relax the children who splash around jump and scream are disturbing in my opinion it is the only downside. Otherwise nothing to complain about

Very good stay. Very warm swimming pool. If we have a small criticism to make is that there were only 2 large towels in the room while there were 4 of us, after that we had a very good stay anyway

The welcome at the reception: very good The welcome at the Spa really needs to be reviewed!!! The 3 people are not smiling. We almost have the impression of bothering them... no smiles... in short I hope that it is other people who do the treatments...

Very disappointed with this stay, I am a regular customer, I was very satisfied so far with my previous stays. But this time when leaving by returning the card (I had paid the bill the day before at the time of Check in) I was accused in front of other customers by the person at reception of leaving without paying for drinks at the bar! It was a very unpleasant moment, having to justify not being dishonest! I understand that a mistake is possible but you have to check before accusing! I don't drink and have never consumed at the bar in this hotel!!! I hope you found the customer who had the good idea of putting his drinks on my room...

I have been a loyal customer of this hotel for almost 20 years. When I arrived in the family room the child's bed was not open which is not a big deal. In the room I had a significant number of malfunctions, including the television which did not work, the telephone was cut off so impossible to reach the reception, the hair dryer was broken, there was also a problem with the flush. Room 420, there is also a huge hole where a ventilation grille should be put in a corner of the wall it would be much more reassuring for children. The shower head holder is also broken.

Disappointing daily special. Undercooked osteo bucco and reheated and dry pasta (not great). Worn world wine - good value for money. Nothing to complain about for the breakfast

Everything went well for us. We were satisfied with our stay.

A little high in terms of prices compared to the aging style

Great evening stopover

Das Foyer stank stark nach Chlor, auch das Zimmer hatte einen starken Geruch, nei ein Raucherzimmer.

Mountain room, room temperature not adjustable, it is downright too hot ... too bad there is no shower, much easier to use ... and especially less risk of accidents. Very welcoming staff, very good meals ... Swimming pool, spa, some silicone joints would need to be redone, missing information that you should bring the towel from the room to go to the sauna ... that is why most people do not use one (average hygiene) ...

beautiful room with a large bed, magnificent view of the port. Good restaurant, numerous swimming pools, correct treatments

suite with view of the lake just magnificent

The room and the thalassotherapy were fine except that a multitude of hairs stuck to the shower tiles, not great for a hotel of this category.

We have been coming to this hotel for many years. We are never disappointed. We are already planning a new stay.

Very pleasant and very professional staff, top-notch wellness spa. Very pleasant stay.

Très confortable, efforts pour l'environnement.
À prévoir tongs plastiques ou autre car le Spa ne fourni que le peignoir. (Pas de serviette ou chaussons éponges)

A more than disappointing welcome (I think we were disturbing her...) no information given, did not even bother to ask us the time for the meal (result when we went back to reception there was only last service left), we had to ask for the gate codes... was not even able to tell us if we could change at the spa... Very bad bedding and yet we had a privilege room. I recommend for the spa and part of the staff but change the staff at reception...

Exceptional location of the hotel near the lake, very good spa pool, good restaurant, generous dishes.

Staff always very pleasant and helpful, breakfast is perfect

Very satisfied with our first stay. An experience that we will repeat.

We took advantage of a gift voucher for 1 night and 2 1/2 days. We are delighted with the quality of the welcome, the care, the accommodation and the catering, especially the breakfast.

We have been regularly spending a few days in this hotel for 30 years now! and we are fully satisfied with all the services.

Having been unable to honor my reservation due to serious medical reasons, they did not want to reimburse me on the pretext that I had not made a reservation with cancellation. I admit that I did not pay attention when I made it. However, as a loyal customer for years, I would have appreciated being at least slightly more considered than an average customer but apparently not. I am very disappointed.

4 stars on some aspects bedding, spacious room, impeccable cleanliness. bathroom and hotel very accessible except disabled space in front of hotel. Zero smile welcome no explanation. Breakfasts TB. Lots of young employees without supervision we feel a wavering. Spa Tb. Lunch cuisine noon sea bream not cooked. Outdoor garden messy. In some aspects is not up to the standard of a 4 star We had despite everything had an excellent stay

It's very hot in the rooms and then it's very hot in the rooms and then it's very hot in the room!!!!

Very disappointed with the catering, it is intolerable to pay to rest and that the establishment allows itself during the catering to mix groups of 15 people with people who came to rest and spend a friendly moment. In addition, half of the dishes offered on the menu are missing both at lunchtime and in the evening. We do not recommend this establishment for the catering part.

Very good bedding and cleanliness in the room. On the other hand, the reception leaves something to be desired!! The catering staff is not up to par at all

We often come as a group of three and we took a large room and from now on we are no longer allowed to be 3 adults in the same room.

Room with view of the and the Dent du Chat with balcony: magnificent. Breakfast with quality products. The Savoie tomme: excellent.

We spent 2 days, one night half board. We arrived on Sunday afternoon. There were a lot of people. Otherwise the evening and the next day were more relaxing. The rooms and the bed are spacious.

Dear Sir or Madam, I am writing to you to express our deep disappointment with the quality of the service and the food we received during our recent stay at your establishment. We stayed at your hotel in a group of 16 people and, while all the other services were up to our expectations, the restaurant experience was unfortunately catastrophic and greatly tarnished our evening. All the dishes served that evening had problems, whether in terms of cooking, presentation or quality of ingredients. This situation generated a lot of frustration among us, and completely spoiled what should have been a pleasant and friendly moment. Given the reputation of your establishment, we expected a much better service. You offered us a cocktail to apologize. We declined, this is not the most appropriate thing to do before leaving by car. We remain at your disposal for any further clarification and hope for a quick response from you. Pending your response, please accept, Madam, Sir, the expression of my distinguished greetings.

Quality of care and hospitality. On the other hand, it's a shame that in the future we won't be able to book a room for 3 adults.

Very little information on how the hotel and spa work, which is a shame. On the other hand, the location and view are perfect.

Good hotel for a small couple's retreat. The swimming pool with the different pools is very nice, although a little crowded on weekends. The rooms are however superb, with good service and very clean facilities.

Happy with my stay in this hotel, the rooms are comfortable and nicely decorated, a small downside for the bathroom where the traces of mold on the joints of the bathtub are not the most beautiful effect... The half-board is correct but many dishes are with supplements, moreover the service is a little fast (we feel that the waiter wants to free up tables to provide several services...), for example, the dish arrives when we have not finished the aperitif... The staff is helpful and pleasant... The spa is pleasant (on the other hand the fact that it is open to the public makes the place crowded at certain times...)

Lademöglichkeit für Elekrtoauto4

Very quiet room and great staff. Too bad the camera didn't send us the photos, it would have been a very good memory

For a 4 star, the hotel is rather aging, it lacks some accessories like a towel dryer because when you do 3 days of spa, you like to have dry swimsuits and bathrobes, shutters, the curtain is good but it still lets the day pass. The bedding is great as well as the size of the room. The spa is quite well heated. The welcome is great. Small downside on the restaurant, the waiters are nice but the food is not great. We had taken the stopover formula, we decided to eat outside the last evening. Apart from these little things, we had a good stay.

Very nice place - very good restaurant, perfect room, very pleasant spa. Negative points: long wait at the restaurant for the service of the dishes Very good reception at the reception of the care center, but lack of friendliness in balneotherapy. We work on the assembly line.

Good service, hotel + restaurant Bad value for money, care Bad surprise in the bathroom. Only hand soap, instead of shower gel and shampoo. No clothes hook. Glass partition obstructs access to the bathtub. Danger! No handle to help get out.

Experience to be repeated despite some concerns: unpleasant smell in the toilets of the room, chaotic service in the restaurant, service time a little long between courses, especially at dessert time, computer bug but friendly and efficient dining room staff, professional reception, quality of fries to be reviewed, lack of space on the breakfast buffet to put your tray down, it is true that the buffet is generous and well stocked.

We can regret the inaccessible bottles of soap and shampoo if we do not enter the bathtub. We can also regret the tubes which were very practical. We can also regret Perhaps the quality of the food, which, although very good has gone down in range. Not all the hostesses have the same courtesy.

Nice hotel, very comfortable room. Very good reception. Disappointment on the other hand at the restaurant because few waiters for the number of tables, so inevitably some "misses": the aperitif which arrives after the starter! Several dishes are missing from the menu (both for starters and main courses). No better for the dessert that we had ordered, we were told much later that there was no more. We tested the bar the next day: the waiter was not trained to make cocktails, his chef had to take over. For the snacking part there is not what is displayed that we wanted to order... too bad. For a 4 * hotel we expect better in terms of catering.

Hello, regarding the spa, there are too many people compared to last year and it is difficult to access the jacuzzi. Some people stay there for hours. Too bad. You accept too many people from outside the hotel for the spa, or too many people and children jumping everywhere. We have been having a massage for two years that is not financially given for 50 minutes and it would be nice if it lasted 50 minutes and not just 40 minutes. Really disappointed about that too. Otherwise, the welcome was really very good, a little attention on our bed wishing us a happy wedding anniversary, that's nice. Very nice and clean room. When paying, it might be nice to receive an invoice by email. The camera in the hall does not work, we are still waiting for our photos by email, too bad. I forgot to scan my Logis card, can you add the points if possible? This is an oversight on my part. Kind regards

Bed a bit disappointing because not a real kingsize (2 beds pushed together) + sheets just placed on the bed (replaced very often). Purchase of flip-flops for the spa and very wrinkled bathrobes. Price of breakfast expensive and to be taken in addition to the night

Spacious and well-equipped room. But imperfections that are not compatible with a 4 star. The aquatic area: quite good but the water was too cold (the jets prijeyeaiebt colder water). No towels because access to the room later: a bathrobe but which remains wet. The treatments are not worthy of a 4 star spa: more spa treatments.. Neutral cabin without atmosphere. We are installed quickly and we are picked up 20 minutes later. Not at all cozy. A lot of noise in the corridors which does not allow relaxation. The restaurant: very simple. Service to be reviewed because a little light.. The menu is not up to the standard of a 4 star. Special mention on the other hand for the breakfast buffet: very varied and complete with an organic choice It was supposed to be a cocooning weekend for 2.. Very disappointed

Hello I wanted to inform you of our appreciation regarding our stay this weekend The room as well as the breakfast were appreciable and very good Regarding our opinion on the evening catering and the non-access to the SPA we were very disappointed Arrived at the restaurant at 9:10 p.m. at 10:10 p.m. our hot dish was served instead of the chicken ballotine and supposedly homemade fries (because I asked if it was homemade or frozen), I was served a fish fillet and frozen fries. I didn't say anything and I ate my dish My husband had duck served very cooked and cold. We just reported it to the waitress who made a commercial gesture on the aperitif. Very good either Sunday was the cherry on the cake because when returning the keys to the room we were given green bracelets to access the SPA specifying that we could go there until 11 p.m. I had asked if we could return to the spa because we had to go on a mountain bike ride and eat at the restaurant When returning to the hotel at 4:45 p.m., we went to reception to ask for 2 bathrobes and the response from the 3 young girls was access was until 4:30 p.m., so we can't let you have access. That was a big disappointment because we paid 360 euros a night for a hotel and could enjoy the spa for 2 hours when they never told us that we could no longer have access from 4:30 p.m. on Sunday In the end we went to Villa Marlioz to the SPA because we wanted to relax so much

Spacious room, spa open until 11pm. Be sure to bring plastic flip-flops or sandals for the spa, nothing is stipulated on the website. Breakfast at €19, extremely expensive, couldn't enjoy it.

Very good stay, just a few small remarks: - it would be wise if the bathrobes were in the room. - We would have liked a cool mini bar, In addition, we would have liked to buy 2 gray / black bathrobes, there were none for sale ... only blue ones (which we have already bought during a previous stay.

Top bedding, I would like to know the model of the mattress. The only negative point is that two years ago we took a photo at the bottom, I would have liked to do it again but there is no more paper and the photo was not sent by email.

Perfect

Quite old hotel, the bathtub mixer tap leaks, the seals are dirty, and the restaurant remains expensive (fruit salad extra at €8!!)

THE RECEPTION STAFF IS NOT UP TO THE STANDARD OF A 4 STAR HOTEL!! NO COMMUNICATION YOU HAVE TO CONSTANTLY REPEAT YOURSELF.

Great stay at the Adelphia Hotel. Large rooms, excellent services, a spa open from 9am to 11pm and a great team. We came with our dog and were welcomed superbly, the whole team took the opportunity to give her little strokes to make her stay very pleasant too. Special mention to the entire reception team as well as the bar/restaurant who were able to meet all our expectations.

Great hotel I highly recommend and great team and great indoor pool bravo bravo

I chose this hotel because of its proximity to the lake and the spa accessible even in the evening. I had asked for a room on a high floor with a glass balcony which was well respected. With the view of the lake, it was extremely appreciable. The room was very clean, even if some furniture shows signs of use. The Californian massage that I had booked was very good and special mention for the breakfast which offers a nice variety. The small minus would be for the restaurant. I ordered a burger there the first evening. As much as the quantity is generous as much in terms of taste it was quite disappointing. Small tip: I went to the treatment area at dinner time (between 7:30 p.m. and 8:30 p.m.) and I had the pools and hammam all to myself 😉

Well-located hotel and friendly staff, good thalassotherapy, however no heating in the rooms for a 4 star it was 15°C in my room and I was told that the heating would be put back on next week so I cancelled my second night.

Good value for money. Very friendly staff in the dining room. The fitness room could do with a facelift because the machines (elliptical and bike) no longer work.

The only problem encountered is the difficulty in drying the bathing suits after the spa. Nothing planned.

Good stay but the hotel could do with a little freshening up

A big thank you to the waiter with a blue shirt for taking good care of us during this meal! Very pretty mustache

Great experience for a short weekend! The staff is very welcoming, unlimited access to the SPA. A room with good bedding and a very spacious bathroom. I recommend and will come back. Thank you!

The room was dirty. The toilet door was broken, the bathtub was scratched and black at the bottom. The curtain was stained. The French window was very hard to open and the balcony was very dirty. We had to wait a quarter of an hour for our bathrobes. We had taken half-board and when we arrived at the restaurant, we were asked if we had booked. No one at reception had warned us. The dinner was excellent apart from the dessert which was frozen food that was dry and tasteless. Leaving the hotel was very trying. We had a gift voucher for €420.00. When we arrived, we presented it and the hostess clearly told us to give it when we left. On Sunday morning, when we presented our gift card, the hostess explained to us that the LOGIS website does not work on Sundays. We were asked to pay the full amount. After discussion and our desire not to advance the amount, we were asked for a deposit of €420.00. This voucher was presented a month before our arrival for the reservation, on the day of our arrival. To date, no message from the hotel to tell us if our deposit has been lifted. We were really disappointed with our stay at your hotel and we will not recommend your establishment.

Excellent stay! Very warm welcome. Thank you

Very nice, clean and warm hotel. Very friendly staff

Rooms are dated, staff is friendly, but barely speaks foreign languages, poorly informed and contradict each other, meals in restaurant are really of insufficient quality, service during dinner in restaurant really has to be approved. Price is not commensurate with quality. Many three star hotels score better on these points. In the end this hotel is not worthy of four stars.

Very good hotel but restaurant to avoid, very slow service, deplorable welcome and barely edible daily special.

Around midnight there was a large gathering of Guests before the main entrance. They were smoking and having very loud conversations.
It was imposible to sleep because our room was above the entrance area

Clean room, but mistake on the reservation, night noise during the stay

Perfect! To be repeated, very dedicated staff

The establishment is very satisfactory but a downside for the catering which is not up to the standard of this beautiful establishment. Too bad because we would have happily stayed in the hotel for our meals.

RAS

Great stay, everything was perfect.

Well except for the bar, I stayed 20 minutes waiting and rang 4 times, no one came. In desperation I left the hotel to go have a drink.

Pour un 4 étoiles, c est vraiment désolant.
Aucune personne pour prendre nos bagages
Pas de shampooing, ni de savon dans la chambre
Pas de peignoir non plus,
Le breakfast Le grille-pain Fonctionne un jour sur deux
Impossible de faire des œufs mollets car le bain-marie ne fonctionnait pas
Pour faire des œufs sur le plat L’induction plate ne fonctionnait pas
Je ne sais pas qui Cuit Les Croissants, mais c’est terrible
Aucune bouteille d’eau dans la chambre, rappelez-vous vous avez quatre étoiles
Pas de fer à repasser dans les chambres
Le personnel pour le breakfast, il faut le racheter des sourires, ça c’est important
Il y avait qu’une personne qui était très sympathique pour le breakfast, un monsieur
Nous avons dîné un soir
Alors dites à votre cuisinier, faut qu’il arrête tout de suite, c’est plus que médiocre
L’expérience n’était vraiment pas à la hauteur de ce que vous nous annoncer sur votre webside .
Heureusement qu’il y avait la vue sur le lac .

Good evening A staff that respects the customer and satisfies them Thank you for this pleasant stay Kind regards

Hello, very nice experience. However, very disappointed by the lack of visibility of the privilege room on the lake side, the concrete parapet of which hid the view. As a result, the room did not correspond to the description.

Very nice establishment. The rooms are large and very comfortable. The spa is very clean and it is particularly appreciable to have a large swimming pool for swimming!

A bit expensive all the same

well before disappointing now

We have enjoyed this hotel for many years and were very satisfied this season as well. We recommend it. Excellent stay!

The hotel is a little old. The staff was very friendly, but the service was a little slow and awkward. The dinner reservation was not recorded despite requesting it twice.

Hotel well located on the lake, with a large spa giving choice for relaxation, very wide opening hours for its access. Comfortable rooms and a really good breakfast to start the day. In addition, the hotel works for sustainable development. Very good stay in Aix and Adelphia, to do again!!

2 days in combination with treatments so it was good, the treatments were perfect. Warning: warn not to go to the spa after the leg massage. Unavoidable risk of falling. I fell twice without understanding why, before realizing that the problem was my slippery feet, resulting in 2 consecutive falls on the stairs of the whirlpool baths, quite painful I must say. However, we clearly expressed our choice to go to the Spa after the treatments. There you go, I was able to pay the tourist taxes afterwards with the link sent without any problem, an oversight by reception when we left quickly resolved, well done!! The cleaning staff of the hotel part is very attentive, Everyone is very smiling and helpful Thank you :o) Thank you for taking into account my gluten intolerance and for offering alternatives (I had warned in advance of course) the quality of the catering deserves to be boosted, the potatoes of the Tartiflette were not completely cooked so not very pleasant for about a third of the dish, it was not serious I was not very hungry. the service and the friendliness of the dining room staff was perfect!! Bravo to them in particular

We have been regulars for many years. We have seen the first renovations: room, corridors, reception, restaurant and now the swimming pool we appreciate the various investments that allow the hotel to be maintained. A good point for the quality of the restaurant finally found as well for the service as for the quality of the cuisine

Very nice room, very clean, very comfortable bedding and great breakfast

Thermal very nice. Restaurant too expensive for the quality. Nuggets are small cut schnitzels. Schnitzel Milanese frozen goods with tomato 'sauce'. Expensive a la carte instead of a menu. The menu was probably deliberately worded incomprehensibly. No bathrobe in the room - even though the changing room at the spa is in very poor condition. Every hotel guest takes the elevator with their wet bathrobes. Access to the therm through the bar - what?? Hotel in need of renovation. The shower is not usable because of the shower head!!! It sprays like steam - not changeable.. UNBELIEVABLE!

Very good mention for all the staff of the hotel and spa who were very welcoming and attentive to our requests.

very pleasant stay and so we often come back to enjoy this beautiful place.

Small downside on the service at the bar, the waiter did not know the drinks, same thing at the restaurant in the evening with the same waiter, plus there were missing dishes announced on the menu. The tartiflette not worthy of the name in a restaurant in Savoie (more bacon than potatoes and cheese) too bad. The rest is perfect A shower in the bathroom would be more enjoyable than the bathtub. Fabulous breakfast

The welcome was not warm and friendly. Unfortunately the noise from other rooms during the night meant we could not sleep. The mattress protectors were really plastic. Overhead we could hear scraping chairs on the floor and people talking through the night. There was a strong smell of smoke in our room when we opened the doors due to smokers on balcony next door. Communal areas and spa unclean and tired. Entrance to hotel from car park really ugly. Breakfast was amazing and staff were really friendly there.

Everything was perfect, except the fact that I had asked for our two rooms to be on the same floor and this was not respected.

We enjoyed most of the facilities. We liked the spa and the service provided in that connection. Regarding breakfast we felt the scrambled were not well cooked. Some small flies around the food tables, especially around around the cheese offerings were a minus.

Very warm welcome from very friendly staff, good breakfast and great access to the spa.

We got the last room. But the price/performance ratio was OK. The room was very clean. Someone had obviously been having a party above our room. It was very loud until after 2 a.m., chairs being moved, laughter, screaming with the balcony door open, sleeping was out of the question. That's why we gave it a bad rating, because we believe that a hotel has to stop such excesses in order to protect the other paying guests.

Very good room, very good breakfast, however the meals were very average (we had dinner twice), the evening service was less than average.

very good and location facing the lake super

Very well received, spacious room and very good bedding, in short I recommend…

We have been customers for years, we have never been disappointed with our stay, the welcome, the services, the cleanliness, the quality of the accommodation, even the breakfast, the best. However, we have noticed since the change of furniture in the dining room, in particular the chairs which are very heavy to lift and make an unpleasant rubbing noise: especially when there are people, with a buffet breakfast, we often get up to serve ourselves, a cacophony of noise harms a quiet breakfast, a small detail that could be remedied with noise-reducing pads. Otherwise, I highly recommend this spa hotel.

Pros and cons in this hotel. The staff is friendly but it doesn't exude the joy of living. The hotel is generally clean but aging. The cleaning is pretty well done except for a stain on the bed surround (probably one night too much water from a former customer). The restaurant staff is friendly and takes good care of you with a smile. The food..... the freezers must be big and the microwaves must be working at full speed. The most satisfying point is the very pleasant aquatic area! The treatment part is also very friendly with a welcome all smiles... that's great! A shame about the smell at the entrance, a synthetic perfume close to Wizard, too bad because the whole is well made. In short, a nice weekend with these limitations.

Beautiful hotel, well located. The spa is very good. The lifeguards are very friendly and the welcome at the spa is great. Spacious room with a beautiful view of the port. On the other hand, very disappointed with the catering for a 4-star establishment. Lots of mistakes, some dishes were inedible, including the overcooked fish, the risotto too filling... The welcome from one waitress in particular is worth mentioning. I still don't understand what happened on Thursday, September 5 at noon. I was embarrassed in the middle of a restaurant for a table that a waiter offered me the day before and that I had reserved for our stay to admire the view of the port while eating. When we arrived at table 23, she took it with inappropriate gestures and put it against the wall while moaning at us. As a result, we no longer had a view. She went to another table to serve, and she told the other customers that the table was not in its place. So I waved her over to tell her that it didn't suit me. In the middle of the restaurant and very loudly, she "scolded" at us, that's the word, she raised her arms at the same time, telling us to sit at table 12, since we didn't like that one, and that one wasn't moving. Her behavior is unacceptable, why should I know which tables are moving or not, I wondered what I had done to put her in this state. The situation was very unpleasant, and our meal went very badly. I chose this hotel to celebrate my mother's 90th birthday. She was very shocked by the way we were treated.

Well located hotel, very clean. The staff is very attentive. Great breakfast and there is gluten-free and lactose-free. The room is spacious and the bedding comfortable. The spa area is really very good.

Tres bon moment..deuxième fois que nous y allons et nous comptons y faire une fois par an..rapport qualité prix bien..tres bon petit déjeuner..le seul point négatif est le cocktail au bar ..mal dosé..pas bon pour le prix..

very good stay, everything was perfect

Good overall, welcoming staff who listen to our requests.

/The restaurant service, the wait between ordering and between dishes tarnishes the quality of the hotel, it's a shame because the food is "homemade" and is of very good quality. Very varied breakfast, very good with regional products (tomme, reblochon)

We really enjoyed our stay. Small downside at meal times for our two meals the waiting time for desserts was enormous. In the evening to have the dessert menu and take the order and at lunchtime in taking the order and the arrival of it. A word of advice, choose the dessert at the same time as the dishes.

A very pleasant weekend. Definitely to be repeated

Even though there is not much to say because I am very satisfied, I still note that the staff seems to be understaffed which causes some inconveniences like the overflowing ashtrays outside and the tables not cleared; as well as the wait to have a cocktail because the bartender is busy... In addition, a small remark concerning the brunch: 35 euros per person seems excessive to me, especially since you do not even offer a simple fresh fruit salad... It is not easy to please everyone but it is the basis and it is really lacking! Last thing: change your mattresses more regularly and a so-called "double" bed should not be made up of two single beds with hollow mattresses in a hotel of your standing

Pleasant staff, superb room, cleanliness as expected, nothing is missing Varied and high-quality breakfast And the superb SPA I will come back

Beautiful hotel, good services...just the taps in the bathroom need to be reviewed...perfect breakfast and SPA

Magnificent hotel, spacious room, a little disappointed this time with the view from my room (certainly a view of the lake but with the roof of the entrance). The receptionist asked me to specify the room for a future reservation.

The bathrooms are in their original condition. Old bathtub, old tiles, mirror too deep for small people. Heavy toilet doors with a difficult-to-close groove. Bathroom door makes a lot of noise. Perfect breakfast, however €19 per person is far too excessive.

Does not deserve 4 stars! Restricted access to the pool due to aquagym classes, very very slippery pool surrounds, witnessed several falls, the lifeguards are useless, they spend their time chatting among themselves and when we ask them for information, they make it clear that we are bothering them. No minibar in my family room, at the bar there is a dartboard on the wall but when we ask for darts, well there are none. The children ate at the restaurant once, there was no more mayonnaise, ketchup or tokens for games

Breakfast is good but expensive

Overall very good, we will come back. A little expensive for the hotel, prices have gone up a lot. Otherwise, large and beautiful pool. Great group lessons.

GOOD

Muy amables todo el personal. The spa schedule is limited to combine with restaurant activities. Very good ubiquity and very tranquility

Very good hotel, well located, with an impressive SPA

The spa area is always sensational. The taps are stylish but not always practical, especially the bathroom tap. The cleanliness of the bathtub could be improved. Efficient and friendly staff.

The location of the hotel on the lake is very appreciable. The services are great and the staff is always smiling and available.

Very good welcome. Quality of staff and facilities. Practical electric charge

We are disappointed by: - Restaurant reception (unwelcoming head waiter). - Too many supplements on the restaurant menu and not announced when booking full board. - Old-fashioned room not meeting the 4-star criteria (poorly fixed toilet seat and very noisy air conditioning thermostat and ventilation).

Very good welcome, very nice hostess. Too bad the room was not free before 4 p.m. when we realized during our stay that the room was made in the morning at 9 a.m. Negative point: Bathroom quite dilapidated (mold on the joints, scale in the bathtub and disappointing shower head). It is not worth a 4 star. Spa quite noisy when there are children. Very expensive breakfast. We did not take it in view of the comments on tripadvisor. Positive point: Beautiful decoration, very good bedding, splendid view, very pleasant terrace. Bathrobe and towel perfect. Very nice staff.

Perhaps there is a lack of a blind at the balcony level in order to enjoy it longer in the afternoon.

We had booked two rooms on one of the upper floors months before our arrival, but were given the second floor again. When we left, there were big problems, we didn't take advantage of it and had to remove breakfast from the bill. It was emphasized several times that everything was fine.

Le restaurant, l’hôtel et le spa sont tous accueillant, propre et agréable ! Nous reviendrons

Piacevole esperienza, peccato che l'servizio (tranne la pulizia nelle camere et nella SPA) sia stato deludente SPECIE al bar sia per la attentionnzione al Cliente e ancor peggio per la mancata pulizia dell'area esterna - vergognosa: al point di dover provvedere personalmente con i owner fazzoletti - I don't know the service was agreed or inadequate all the structure) on the other side OTTIMA THE PROPOSTA and the breakfast service!

Very expensive for nothing What French business

GOOD

We really appreciate this hotel for its location, its calm, the good quality of the accommodation, the spa and the restaurant on site.

Magnificent view of the marina, I do not regret having taken the room on the lake side. Attentive staff, Dogs allowed with great kindness. Quality of the infrastructure. Cleanliness of the rooms and common areas. Quality Wi-Fi. Not to mention the spa offered with the stay, I highly recommend.

Friendly and efficient staff, especially in the restaurant. The room cleaning service was excellent. The only disappointment was not being given the room we requested in our booking, even though it was made in good time. However, the room we were given was still very nice and had a glass balcony as we requested

Absolute comfort and lovely staff.

Disappointing for a 4*. It should rather be classified as a 3*, the emphasis is on profitability rather than customer satisfaction. The bathrobes have seen better days, other small problems seen with the management. First time I see empty tables at breakfast without any set up. The Spa, the swimming pool and the treatments are excellent, beautiful structure which justifies the 4* classification. The location on the lake, near the bike and other rental companies, near the cruise pier on the lake is a plus. Parking facilities appreciated

This doesn’t compare to any 4 star hotels I have ever stayed at….rooms were nice size but furnishings were cheap. Towels looked like they came from my grandmothers house and were old and dingy….what 4 star hotel has old blue towels? No iron, shampoos or anything you expect at a 4 star…. Very disappointing….

the restaurant is not up to the standard of the hotel

Équipe vraiment sympathique et professionnelle de la réception au restaurant en passant par le spa et le personnel d entretien. Sourires et disponibilité sont au rdv

very good hotel, unprofessional bar catering, needs to be reviewed

Really very nice and clean room, super comfortable mattress, well decorated hotel, great spa open until 11pm for hotel guests with the possibility of enjoying it from the morning of arrival until the end of the day of departure. On the other hand, at the reception, it really depends on who you come across (great welcome on arrival but the hostess sighed in my face when paying when I left....) and above all the restaurant is to be avoided: my sister was sick, problem in the order and in addition the waitress almost argued with us!

Very good stay, just a small remark, it's a shame that on Sunday we couldn't stay a little longer. 16 hours is a bit short for us.

Excellent stay

Very good stay at the Adelphia hotel. Professional and pleasant staff. Great breakfast. Only downside: the mattress of the sofa bed needs to be replaced

The contact to the hotel was very difficult before arriving. Messages about booking.com weren't without response. No answer. Reaching reception was also very, very difficult.

Nous adorons venir dans cet hôtel, accueil chaleureux, super spa!
bonnes prestations!

The building would need renovation, the bathroom is not very practical, there should be a refrigerator in the rooms, the air conditioning is not the best

Excellent stay

Very disappointing bar restaurant not worth 4 stars

Being a regular at this hotel, we come here at least twice a year, this time, we were very disappointed with the breakfast... The presentation of the butter in a block is quite average from a hygiene point of view, the jams opened or anything can get in it and on the cold meats and cheese full of midges on it not great. Too bad, because it is a nice hotel overall.

Disappointing in the sense that I pay for a room with a lake view and room 201 is more of a terrace view with a synthetic lawn…. Disappointed with the breakfast €18!! You go to the lake for €12 and +++ to eat for €18 you expect a great breakfast!! We are used to traveling and the breakfasts are not up to the price!! The room with a lake view is ok but no pillow!! Just two small ones in a ridiculous 1m60 bed… and the toilet door that doesn't close!!! The price of this room is too high…

Hello the hotel is very good, the restaurant is very good, the bedding is very good, the only problem is there is no clock to do the treatments before there was a problem with the wine cellar in the restaurant, the wine is not preserved well

Déçu
Beaucoup d anomalies déjà tout à été signalé
En attente d un geste puisque sommes partis plus tôt

Good stay, with a big plus for the welcome and the employees who are very friendly and pleasant!

Beautiful hotel with spacious room and very pleasant SPA area. Recommended!

Special care should be taken with the reception and especially with the reception at the SPA. The person who welcomed us was particularly unpleasant. She looks more like a municipal swimming pool employee, which is a shame for a 4-star establishment. The SPA is aging but very pleasant. This small hitch in our stay was resolved by a warm welcome at the reception from 4 p.m. A meal at the restaurant won us over and the same goes for breakfast. But since the customer's welcome makes the first impression, I would recommend a little training for your receptionists before 4 p.m. and especially for the SPA.

Very good stay. I appreciate year after year this week spent in your establishment. Too bad only not to be at peace after the reservation that I made at the beginning of the year. - some years: change of room - this year: - stay supposedly cancelled on my part) fortunately learned and rectified on my side.. Because of course I had not cancelled anything. - departure invoice with many errors very kindly rectified but a lot of time needed... One detail: no coat rack in the bathroom.. Difficult to hang the bathrobe.. I hope that next year the reliability of the reservation will be more secure. Because really this week in your establishment is really happy for me Thank you very much for your attention

A beautiful view of the port of Aix les Bains. We feel comfortable in the hotel.

Very friendly welcome, comfortable room, generous breakfast including local cheeses. We appreciated being able to enjoy the pool in the evening. We will be back.

No adjustment possible for my shower head

Deplorable soundproofing and acoustic insulation. You can hear the neighbor's toilet flushing, the dogs barking, the children screaming, the adults doing the same. They didn't even bother to put felt pads on the chairs inside and on the balcony. Result: we slept very badly and therefore, consequently, did not enjoy our stay because we were too tired to do certain activities. After a particularly noisy night, we decided to leave before the planned end of our stay, which we therefore cut short because we were exhausted. Extremely disappointed, we will not set foot there again.

Beautiful view, we had a very nice relaxing weekend as a couple, but for us it was not worth its 4 stars. The maintenance of the equipment in the room (bathroom, bay window) for its high price.

A little disappointed. The service at the restaurant is mediocre, too long the waiter does not know the menu... The supplements are legion. The menu very limited. The prices are high compared to the quantity. Very little gluten-free choice despite the information when booking. Otherwise good bedding. And the spa is great despite the lack of a clock

Well done to all the staff. One disappointment: the "casualness" of the manager (busy, need to refer to the director to grant or not the 10/100 discount previously granted to loyal customers - since 2007)...I waited in vain for the response.

The accommodation itself is very good, the rooms are large with a very large bed, balcony and nothing to complain about in terms of cleanliness. The welcome is pleasant with warm staff. The downside is the catering which is very poor for the price with extensions on a certain number of choices in the menu. Which is expensive for a quality well below the price!! Drop in quality compared to last year. Very disappointed at this level.

Very good stay, I particularly appreciated the spa which closes at 11 p.m.

Disappointing for a 4 star hotel. Clean room but old furniture..... bar not friendly tables packed close together restricted space. Bathroom equipped with a bathtub for a couple of seniors really not great!,,,

Fair price/performance ratio for a hotel in a great location on the water with spacious rooms. The hotel is very dog-friendly.

Beautiful, well renovated hotel. Ideal location near the lake and restaurants. Spacious and comfortable room. Access to the spa at no extra charge with whirlpool bath, fountain and powerful water jet, a real treat. Very complete, very generous breakfast with some local farm products. Good value for money !

Well located hotel, with lake view, closed parking. Good quality of bedding. Aquatic area with a large swimming pool and a large play area are appreciable. However, the hotel is aging and needs to be renovated in terms of equipment, damaged furniture, damaged bathroom furniture, stains on the walls. The hotel needs more regular maintenance. Unprofessional staff, who do not seem to be professional, and who are not at the level of a four star, especially in the restaurant. Basic cuisine, fairly limited restaurant menu, with a lot of frozen products and few so-called “homemade” and local products, very long waits between courses. Breakfast at a price of 19€ is mainly composed of industrial products, no fresh fruit offered, industrial jams. The price is high for the quality of the products offered.

Hotel very well located. View of the lake Very pleasant spa and swimming pool Very good catering We stayed 7 nights with half board in 4 rooms. too bad all these supplements on meals even though we never had starter main course dessert. This still increases the bill and no commercial gesture even though we have been coming for 20 years. The hotel lacks the presence of a manager and personalization in its welcome

We have been coming to this establishment for over 10 years and we are coming today with our children. We love it ❤️ see you soon Adelphia

I must admit that the stay for a 4 star hotel and still limits the price for one night to 221 euros in a room where we see that there is work to be carried out I find that rather disappointing... l The state of the aquatic area is really neglected, the metal plates under the Bubble Zone are within reach with a screw coming out which hurt me a lot... the ventilation plates are completely rusty and the ceiling marked by countless fly droppings at first glance...

The standard has fallen. A good rating for breakfast

A little too expensive for this hotel Room: not at all up to date, air conditioning practically non-functional, shower nozzle not suitable, shower gel of poor quality. Restaurant: very poorly organized, error, more repeat orders from the waiters..

Tres belle nuitée et journée entre spa et jardin, repas du soir très bon

Too bad it's still bathtubs And restaurant prices and high breakfast

attentive staff

We are delighted with our stay: the room was large with a superb view, the beds excellent, the air conditioning very quiet. The SPA is super nice. The breakfast is incredible, we had it cool on the terrace. The hotel is well located, a stone's throw from the lake for swimming, the port for a drink, playing pétanque or choosing a restaurant. Really a very good address, I will come back!

Hotel very well located facing Lake Bourget, restaurant nearby Welcoming room Very good aquatic area Any catering

Pleasantly surprised, everything is perfect. The reception staff, very friendly and smiling. The very spacious room with a very nice lake view balcony. It is clean, pretty decor and well equipped. The spa is open from 9 a.m. to 11 p.m. unlimited for hotel guests, which is not the case for all hotel spas. The absolutely exceptional massage, the best we've had, even though we're used to massages. The staff bar and restaurant very friendly. Excellent home-cooked meal. Very nice decor. A rooftop on the 5th floor with a 360 view of the lake, to go up with a drink Despite the 2.5 hour journey we will come back regularly. A big thank you to all the staff for this wonderful weekend

Good overall, except at the bar: no one came to take our order. We stayed waiting for 10 minutes before leaving. Note that this is not the first time.

responsiveness, kindness, efficiency. The hotel is up to par and so is its team. See you soon

The bedding in room 306 is not up to standard, there is a bump in the middle of the bed which forces us to sleep on our own sides and almost at the edge of the bed. The kettle was defective, the button to activate the water heating did not hold, I had to find a system to hold the button so that the water heated. On the balcony, fingernails or toenails still present on the ground at the table leg. We have been coming to your establishment for years, and even if we have a price advantage due to the vouchers taken from my company's CE, I find that this does not justify the drop in range and the quality of bedding that we we had. You recently changed software, but we have been coming regularly to your establishment for around ten years, but I think we will not come back again, because we have seen over the years that the quality is deteriorating and no longer suits us . I will still notify my CE to see if this problem has already been reported. THANKS. Best regards.

2nd stay in the establishment, still delighted with the welcome at the SPA. The room is spacious and the bedding is excellent. The only downside is the bathroom which needs updating. The bathtub is not in very good condition. Price of breakfast a little expensive.

An extremely pleasant hotel. Smiling and friendly staff. The room rate also includes access to the aquatic area which is simply delicious. Hearty and very varied breakfast. Contemporary decoration. A faultless one. Thanks to the whole team.

Hotel very well located for those who like to see Lake Bourget. The aquatic area inside the hotel is really very good. The bedrooms are very clean. There is a fenced parking lot and an underground parking lot. The balconies are a very good size. We had a pleasant stay.

I booked the Adelphia because it has a spa and has 4 stars. I was delighted to see the reception when arriving, but what a disappointment when arriving in the room!! It is old-fashioned, decor inconsistent: gray-blue plastered walls, orange plastic tables, simple paintings, not to mention the peeling paint, the enamel that jumped into the bathtub, the bottom of the very damaged mirror on 2- 3 cm high by more than 30 cm long... what can we say about the hole in the bathroom door...😶 The whole thing is not sound-insulated at all, like the bay window which seems so open the noise passes. The only positive points are an incredible view of the lake and recent and very pleasant bedding (king size lint). The spa is pleasant, the opening hours very wide (9 a.m.-11 p.m.). For me, the Adelphia absolutely does not correspond to a 4☆, rather a 3☆ to be renovated.

In the top

A weekend of absolute rest at the Hotel Aldelphia The Spa accessible to hotel guests during extended hours is particularly pleasant Rooms with simple but spacious decoration, very beautiful view of the lake Exceptional brunch

Great team moment at the top! 👍 I highly recommend. (From the welcome at the spa to the room and finally the restaurant. I will come back without any hesitation.

The hotel is very pleasant (quality room/breakfast), the spa is very complete. We had a very pleasant time at the Adelphia Hotel. Its location is also appreciable. The only downside was the restaurant manager who was very unpleasant when reception made a registration error for our reservation. Borderline unacceptable behavior!

Hugely disappointed!! Doesn't deserve 4 stars!! No small bottle of water in the room! We are told that a water fountain is available next to the elevator 👍🏽😱 How do you go in the middle of the night to get a glass of water in your nightie!! No small toiletries! No cotton swab No cotton pad to remove makeup…. I went barefoot to the spa No slippers or flip flops! Room decor not very cheerful When paying the bill, I had been charged 2 too many breakfasts! Only the breakfast and the location of the hotel remain positive! We are coming back to Aix in November, but we will look for another hotel

Hello to all the adlphia team my wife and I had a very good weekend the team listens to the customer I will recommend it to my friends and relatives the swimming pool and the treatments very good and clean Mr and Mrs dana

Many defects for an expensive price: Many ants die on the balcony, a wasp hive between our balconies, bedding which is marked by old age (sagging at body level), air conditioning that is not very adjustable in the room, a fridge which cooled to 12 degrees (temperature taken with a suitable thermometer)...

Top hotel with very pleasant and relaxing SPA area. The staff is pleasant and responsive. I highly recommend this hotel and will happily return again.

Everything was perfect ! Good welcome, spacious room with good bedding and a beautiful spa area 🤩

Customer of the hotel for many years. All the staff are pleasant, helpful, attentive, friendly. Very good stay

Very nice location, large room. High price of breakfast

Overall very good. Too bad the restoration does not follow. Perfect breakfast, but lunch and dinner to avoid. Surprising because for years there has been no improvement??

Für eine Nacht war es in Ordnung. Lage war gut. Spa wurde nicht genutzt.

The room was large and it had a nice balcony which was welcome for morning coffee.
Well located near Le Port. Inside Parking was practical and safe.
Pools were ok not great. A bit smaller than what pictures suggest, and water not as warm as expected (but ok).
Everything else a bit average, with a feel of a chain hotel, but fine.

A beautiful hotel ideally located with a comprehensive range of services (SPA, nice meal and excellent lunch)

Personnel pas agréable a l'accueil, aux soins et a la piscine. Seul le Personnel de ménage est souriant et sympathique.

A shower was missing

The breakfast is great but the problem is the restaurant

The reception has just announced to me a €50 increase in the evening stopover package during July and August, almost a 50% increase. I find this shameful. I come to your hotel regularly. Often more than 3 times a month. I find this increase unacceptable for someone. one that keeps you working all year round

A little expensive, and for a 4 star a little disappointed with the services.

Very welcoming and pleasant staff. Very good stay facing the lake.

For my 3rd stay, very disappointed by the view, on the 2nd floor... On the fake lawn roof... No "fridge" in the room.. Had to ask for it. La2 we are told that soon there will be no more, which I think is a very bad idea. The water fountain was broken on our floor and not repaired during our stay... The hair dryer where you have to press continuously, and the cord is not long, not practical

As seen with reception, the room was not cleaned which is unacceptable given the quality expected for the price.

Pleasant hotel overall, we had already been here a few years ago, some places are aging and deserve a facelift.

Very disappointing stay for a 4 star hotel, very poor value for money. Old hotel, very poorly soundproofed, you can even hear your neighbor coughing, in the room there is only low-end hand soap, the towels are rough and the bathrobes are torn! The pool deck chairs are old, damaged and dirty! Few staff. Certainly the restaurant and the health center were closed because of the Musilac festival but in this case the price of the room should be lower even though we paid full price. Avoid, not worthy of a 4 star.

Hôtel confortable et bien placé mais vétuste, la salle de bain est horrible, la chasse d eau fonctionne mal, et la déco générale laisse à désirer. Accueil ok mais pas super aimable, prix excessif pour l expérience et la ville.

We are not at all satisfied because a strong smell of cigarettes in the room Very unpleasant for 253€!!!!! I'm mad

Perfect stopover for salespeople!

Very well received, we had an excellent stay. Cleanliness, quality of service, very good spa area with the pretty quiet relaxation area in the greenery.

A pleasant place by the lake

Not the first time in this hotel either for work or for leisure but the restaurant on Saturday evening was really not great! To begin with, I waited 20 minutes sitting at the bar so that in the end I didn't drink anything. We subsequently learned that the bar had to be closed (Start of school holidays?) so we went directly to the restaurant to have our drinks before dinner. Servers not very smiling, some servers spoke as if they were alone, didn't know where the wines were found... For our part we will come back to this hotel but certainly not to the restaurant too bad.

Welcoming staff, a well-maintained and clean hotel

Very friendly welcome from the receptionists; correct and spacious rooms; the Spa is a little aging; very poor reception at the bar, at 8 p.m., it is impossible to drink the aperitif!! A waiter gave us no explanation and simply turned over a sign indicating the bar was closed.. For a Saturday evening... Surprising!

Everything was great, the staff, the breakfast, the restaurant, the bedding...but be careful of the little details that make the hotel seem old, especially at the spa...

Overall disappointment. Aging and poorly maintained hotel. Details of cleanliness and quality of materials could be quickly corrected. The staff is very cold and disinterested in customers. (Bar/spa/wellness) The downside is the cleanliness and quality of the Spa, showers and toilets Scandalous!

Very dilapidated hotel which does not provide at all the services expected of a 4 star. The price is exorbitant given the quality of the rooms and services. Fortunately the SPA and the friendliness of the staff leave you less worried

Poorly maintained overall Swimming pool with verdigris mold, slippery stairs Loose tapestry in the rooms No shower!!! Towels not among the number of tenants No terminal in the parking lot Poorly closed ceiling etc. Disappointing breakfast no information on the products no protection or refrigeration Services not clean Etc etc…. Far from a 4 star

Hotel very well located 100 m from the port and the lake. Closed and secure parking Old and friendly staff

We were woken up at 7:45 a.m. by construction noise...

Great

Quelle que travaux de maintenance serais à faire régulièrement pour ne pas laissé le bâtiments se dégradé.

The spa area is very pleasant and reserved at the hotel after closing, it is great and quiet on Sunday evening Half board We were disappointed by the restaurant which only offered us leftovers from the brunch on Sunday evening with 3 salads not great a bit of poorly presented charcuterie and unidentifiable verrines Same for dessert no choice leftovers from brunch It was our wedding anniversary I had mentioned it I was hoping for a little attention We are, however, regular customers of this hotel I would have appreciated a shower rather than a bathtub in the room We will come back for the spa

A faultless one. Despite our late arrival (1:30 a.m.), efficient, availability upon our arrival. Peaceful hotel, well maintained, well located.

It's expensive

Everything was perfect: the massages were really good. On the other hand, pay attention to the cleanliness of certain places such as the bar where the tables are not washed or the sticky floors during breakfast.

For the rest I am disappointed with the cleanliness, sheep behind the door when arriving, dust on the furniture towards the trunk, long hair in the jacuzzi, too much water in the jacuzzi so it is not possible to put the bubbles otherwise it will overflow (a less flooding the room) But otherwise top equipment and very comfortable bedding At the price of the suite it's a shame that it's not impeccable

Great relaxing time! The whole team (hotel, spa, treatment, catering) really pleasant and friendly!

I had a great stay at the Adelphia Hotel, I recommend it 1000%

We came in April and were disappointed by the restaurant, very average cuisine, random service. We noted the change during this stay and we enjoyed the new menu

This is the hotel that presents the whole city (Aix les Bains)

Rooms are good. But for a 4 star hotel, there is no water in the room, only paper cups (not really environmentally friendly). Water in the hallway in paper cups is not very hospitable. The swimming pool is a public bath - no - There are no professionals in the restaurant. Wine by the glass is not served on a tray. Cutlery is also carelessly replaced without a tray. The food itself was not good either, overcooked vegetables, beef entrecote of poor quality. Our conclusion: we will not return to this hotel.

Excellent welcome, very professional - spacious and quiet room as described - very large choice for breakfast, efficient and affable staff - easy parking.

Oui super

Venons depuis longtemps tjs satisfaite

Venons depuis longtemps avec plaisir

We had a fabulous family room with an amazing view over the marina to the lake and mountain.

Uncomfortable click clack for 2 teenagers. Shower jet unsuitable for washing hair (mist). Very strong smell in the toilets. Aging gym equipment. Very comfortable main bed. Very pleasant spa. Very good breakfast. Very nice home. Very good stay despite the few negative points.

Our room was in an advanced state of age, the toilet and the mirror in the bathroom were not clean. Bedding too soft, mattress at the end of its life.

Perfect

it's very good except that the rooms should be with a shower instead of the bathtub since the customers are often elderly people, otherwise everything is perfect

Very limited communication from reception. No information on the terrace, the bar, the restaurant or breakfast times, the possibility of having massages on the 1st floor. Very of I by the first contact which is essential

Très bien !

Helpful staff, attentive to customers and smiling. The best

Not at all up to the standard of a 4 star....disappointed... a great lack of staff (nice but completely inexperienced with few present in the establishment...) lack of exterior maintenance... no presence spa pool on Sunday evening, no one at the bar...very poor value for money...

Very pleasant hotel/Spa but restaurant not up to par. It is better to eat outside the hotel.

It’s a shame that the breakfast trays aren’t cleared out gradually.

Hello, We paid 250e per night for a room. No water bottles (for ecology) however you can take water from the fountain in the corridor in a cup wrapped in plastic! Ugh. Then, access to the spa where we are forced to buy flip flops to enter 7th, both pairs. Slide absolutely useless in the spa since we have to remove them 5 meters further. For the price of the night, I would have hoped that this would come with the bathrobes. When we arrived on Saturday, we were told that we could enjoy the spa all day on Sunday. So we arrive at the spa around 3 p.m. and surprise, we have to leave the premises at 4 p.m. max otherwise we pay extra because Sunday is privileged for visitors who have not taken a night! Is this a joke? In the end, the view is nice over the lake. But disappointed with the services for a 4 star. We won't come back

In the rooms there is no shower because the bathtub is not great

Staff available and friendly Very good accommodation

4 stars deserved, however rooms are a little dated and bathroom shower area cramped

Everything was perfect

We had requested a twin room and when we arrived, we found that our wish had not been respected! Having no more rooms, we were offered two separate rooms, paying €125 for each. The mistake didn't come from us. So, I told them that it was up to them to make an effort! I was told that we don't give gifts like that! In the end they found a solution by exchanging rooms. We were in room 313 and to our great surprise, we found, in the bathroom, a completely scaled bathtub, dirty! Unworthy of a four star!! We will not talk about the catering which does not correspond to a 4 star either.

Cons No magnifying mirror in the bathroom No socket to recharge the phone battery

2nd visit to this hotel and probably not the last.

A little noisy in the lake side room on the 2nd floor... Too bad

Being a salesperson, I find it a shame that you increase your prices in July for a stopover evening (€50.00 more).

Clean and quiet. The spa is very good

Friendly welcome, good quality breakfast and catering, clean and spacious room. Well located hotel. Beautiful discovery less than 2 hours from Lyon.

Hotel restaurant staff at the top I highly recommend I have already made many stays I always come back with great pleasure

Die Zimmer sind etwas in die Jahre gekommen, sauber, etwas düster, mit schlechter Beleuchtung, besonders im Badezimmer, auch sehr schlechte Entlüftung

Having taken a superior room with supplement on the lake room 407. taking a pillow from the closet I came across some women's underwear which I think had nothing to do there.

Great hotel and balneotherapy! But the restaurant was very disappointing with its wait. Arriving at 7:30 p.m. we were told that there was no place before 8:30 p.m. and the entry was served to us at 9:15 p.m....really too long to wait...but very friendly staff.

We had travelled all day to get here, with an early start planned for the following morning. We could not gain access to the restaurant for 7.30 and had to wait until 8.30 which did not suit us. We thought we'd have a drink in the bar to unwind after our long journey. However, it was closed. The written undertaking of the hotel is "You can ask the reception desk to have a drink when the bar is closed". We did, but the receptionist was not prepared to offer this service. Frankly, she was rude and unprofessional. We returned to our room. At 830 we got into the restaurant although received no service at all for 20 minutes. The family on the next table who had arrived at the same time walked out. When ordering, the two items my wife chose from the menu (a starter and a main) were unavailable. The starters arrived after 45 minutes - they were good. The mains, however, were at best mediocre.